Dunkin'

3.3
190 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bonita Springs, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11671 Bonita Beach Rd SE, Bonita Springs, FL
34135, United States

Hours

Reviews

3.3
190 reviews
5 stars
84
4 stars
23
3 stars
7
2 stars
16
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and misunderstandings, especially with mobile orders.

Staff Friendliness

Some reviews highlighted friendly and attentive staff, but this was inconsistent across visits.

Cleanliness

Concerns raised about cleanliness in the dining area and food quality, with some customers reporting stale items.

Speed of Service

Customers experienced slow service, particularly in the drive-thru, leading to frustration.
  • MM
    marina
    2 days ago
    5.0
    I stopped going to the Dunkin’ closer to my house because of how rude one of the employees were, so I started driving a little further to this location instead — and honestly, it’s worth it every time. The customer service here is always friendly and fast, my coffee comes out perfect every single visit, and their Snackin’ Bacon is ALWAYS on point. Literally perfect. I appreciate the consistency and the way they actually care about getting orders right. Highly recommend this Dunkin!
  • JB
    Jason Barnes
    Oct 22, 2025
    5.0
    Great morning staff, full of contagious smiles, always polite and buzzing around making things happen.
  • JR
    joel R
    Sep 25, 2025
    3.0
    Drive thru attendant is rude, barely spoke English I’m surprised she got my order right, at least she got the hot coffee part right. Hands it to me with an attitude. No one likes to be handed a coffee with an attitude first thing in the morning. 👎🏼
  • MT
    monicaaa t
    Sep 22, 2025
    1.0
    It makes me very sad to write this review as this location used to be my favorite. I stop every Friday on my way to work since it’s the only one on the way and knew the staff as a regular. Some staff changes happened and since then this location has gone completely downhill. coffee orders always wrong or taste is off as if the coffee is old or no flavors added when asked for. When you ask them to correct it, they act as if you are talking crazy. I pull up to the drive-through, order a drink on their app menu and I am told that it’s not available and they do not know what I’m talking about more than once. Maybe they should study their own menu! I am usually not one to write a review However, the Most recent experiences with this location have deterred me from going and finding another.
  • IB
    Ira Baker
    Sep 14, 2025
    1.0
    Donuts were very stale. Coffee was on point.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bonita Springs, FL?

Dunkin' in Bonita Springs is open Monday to Saturday from 5:00 AM to 8:00 PM (some days open at 5:30 AM) and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' in Bonita Springs offers both delivery and curbside pickup services for customer convenience.