Tropical Smoothie Cafe

Reviews

• AY

  Ava Y

  Oct 30, 2025
  1.0
  If I could give zero stars, I would. Tropical Smoothie, please explain how I was the ONLY person in the store and still waited 30 minutes for the most depressing excuse of food I’ve ever seen? I ordered a Nutella açaí bowl and a PB flatbread with strawberries and Nutella. My açaí bowl came out half-empty, like they were rationing ingredients for the apocalypse. A couple sad fruit pieces on top — it looked like someone already ate half of it. For $12? Be serious. I asked for it to be remade (because hello, I paid real money), and Ari — the one making my food — didn’t remake anything. He took it to the back, tossed a few fruit pieces on top like sprinkles fixing the problem, and handed it back like I wouldn’t notice. No extra açaí, no effort, no apology. Flatbread? Also dry, barely any strawberries or Nutella. $22 total for struggle food. This visit was embarrassing. For the price, at least pretend like you care. I will not be coming back until this location learns that customers deserve full portions, basic respect, and maybe even a quick “sorry” when things are done wrong. Do better.
• JK

  Jeanne Khan

  Oct 6, 2025
  1.0
  I must agree with several of the other reviews — this location leaves much to be desired. The staff appeared unprofessional and were not particularly welcoming. I visited one evening and completed a purchase, only to be informed afterward that the store did not have the ingredients for the sandwiches or side items I had ordered. When I requested a refund (approximately $30), I was told the system was experiencing issues and that a refund could not be processed at that time. I was asked to return the next day, which was both inconvenient and disappointing, especially since I do not live in the area. Additionally, it is evident that employees often prioritize serving their friends over other customers and spend time conversing with them even when the store is busy. On one occasion, I had to wait for my smoothie while they prepared one for someone who arrived after me — very disappointing. This location would benefit greatly from stronger management oversight and improved customer service training.
• RM

  Randi Medeiros

  Sep 20, 2025
  2.0
  Some Thad Castle lookin dude who works here cannot make a smoothie to save his life. Put the fruit in the blender bro.
• LF

  L Fa

  Aug 16, 2025
  1.0
  I hate this place!!!!! The staff didn’t care about my drink. Let me explain! So I orded 2 drinks. The first one took like 2 minutes but the second they complete forgot about it. I literally had to remind the guy to do it for me and I said “You should write notes or give us a number or name” he said yes yea I understand. He didn’t mean it. He was being sarcastic he didn’t care. They made my second one and it wasn’t even done correctly. And it tastes so bad. Please FIRE the guy with blue and who has blonde hair. Please fire him he didn’t care and now my drink is literally turning brown. Like WTH I DONT even think the purple one is safe to drink. Also theirs only teens working and they’re on their phones. One star!
• SW

  Shauntral Walker

  Aug 15, 2025
  1.0
  On 8/15 around 8:53AM morning I walked in and the lady at the front was working by herself. Now it seemed like she was busy and I understood that but she wasn’t pleasant at all. Normally that wouldn’t bother me because I never know what someone may be going through. However she didn’t say she would be right with me but had me standing there, she took my order and then a second girl walked in to start her shift. When that girl came they started talking, she placed my smoothie in the blender and then walked to the back. My smoothie was finished but she was in the back running her mouth. I said excuse me my smoothie is finished, she had the nastiest face when she walked back to the front. She grabbed the blender with an attitude and dang near broke it. I am not sure why she was so upset do you not have a job to do? Finish your work first and then you can chat. I already didn’t like to come to this place but this was the icing on the cake. I will never be back and you should be very careful or you may find yourself looking for another job. You never know who it is you are servicing and who they know, thanks to her you will never see me again and I will also never recommend this particular store again.

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