Where is Pollo Tropical located?

Pollo Tropical is located at 2499 N Federal Highway, Boca Raton, FL 33431, USA.

How can I place an order online from Pollo Tropical?

You can place an order online at https://order.pollotropical.com/menu/pollo-tropical-n-federal-hwayboca-raton-fl.

What types of cuisine does Pollo Tropical serve?

Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.

Which payment options are accepted at Pollo Tropical?

Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.

Is Pollo Tropical wheelchair accessible?

Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.

Does Pollo Tropical have seating and catering options?

Yes, Pollo Tropical offers dine-in seating and catering services.

Are there any nearby restaurants close to Pollo Tropical where I can dine before or after my visit?

Nearby restaurants include Lila's Restaurant & Grill, Kyoto Rock sushi restaurant, Sunset Sushi, and Miami Grill.

What nearby stores or services can I visit when going to Pollo Tropical?

Nearby, you can visit Dejavu Boutique for clothing, Stormy Skies Salon for beauty services, Boca Oriental Market for groceries, and FedEx Office Print & Ship Center for shipping needs.

Brand Certified

Pollo Tropical

3.7

(1273 reviews)

Get Directions Order Delivery Menu Call Website

Business Details

2499 N Federal Highway, Boca Raton, FL

33431, United States

(561) 395-9751

https://locations.pollotropical.com/fl/boca-raton/2499-n-federal-highway

About

Chicken RestaurantCuban Restaurant

Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

Dine-inAvailable
DeliveryAvailable
TakeoutAvailable
Accepts reservationsNot available
Requires reservationsNot available
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
Curbside pickupAvailable
Drive-throughAvailable
BreakfastNot available
LunchAvailable
DinnerAvailable
VegetarianAvailable
RestroomAvailable
Welcomes familiesAvailable
Kid friendlyAvailable
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable

Location

Pollo Tropical

2499 N Federal Highway, Boca Raton, FL

33431, United States

Get Directions

Hours

Monday10:30 AM - 12:00 AM

Tuesday10:30 AM - 12:00 AM

Wednesday10:30 AM - 12:00 AM

Thursday10:30 AM - 12:00 AM

Friday10:30 AM - 12:00 AM

Saturday10:30 AM - 12:00 AM

Sunday10:30 AM - 12:00 AM

Reviews

3.7

1,273 reviews

5 stars

554

4 stars

257

3 stars

154

2 stars

1 star

223

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and attentive service from staff members like Yoenia and Sophia, while others reported poor service and rude interactions.

Food Quality

Many reviews highlighted the freshness and taste of the food, but there were also complaints about cold, stale, or incorrect orders.

Cleanliness

Several customers noted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.

Management Issues

Feedback indicated a lack of effective management, with reports of disorganization and slow service during busy times.

Customer Experience

While some customers had positive experiences and enjoyed their meals, others expressed frustration over order accuracy and overall service.

JV
Juan Vargas
Feb 18, 2026
5.0
The food was so delicious, and the service was great! Sumire and the manager were super kind and hospitable. Definitely recommend 10/10
RU
Rodrigo Ugarte
Feb 17, 2026
5.0
Warm food, good flavor, excellent customer service! will come again for sure
JP
John Perticone
Feb 13, 2026
5.0
This pollo is by far the best location in Palm Beach ,food is always fresh and good portion sizes. The staff is very friendly, and the place is clean!
PS
Pauline Smith
Feb 12, 2026
1.0
I had the absolute worst experience at this location. I ordered online for drive thru because I was with an 89 year old woman that I’m caring for. My online purchase said the order would be ready at 1:42 pm. At the drive thru, I was told the order is not ready and to go inside. I told the employee that I was not willing to go inside but I could wait and drive around again. At 1:43 pm, I drove around again and was told the order still isn’t ready and to go inside. That was so infuriating. I tried calling customer service but it just goes to voicemail. I went inside and it seemed like no one spoke English, there were at least 8 staff members but orders were barely moving, and no one was willing to get the manager even though she was cooking chickens while the rest of the staff were ineffective. The manager finally came over when I called her directly and she did nothing, not even apologize. I got her name but I’ll leave it out of public record. They completely messed up the order, giving us regular coke instead of diet, for a diabetic, and didn’t include the water we paid for. I tried calling corporate again and it still went to voicemail. This place is a joke!
KF
Kevin Fillion
Feb 4, 2026
4.0
Always love the choppy chop! This particular location located in Boca Raton Florida, has got to be the best one I've gotten from any Pollo location. Even the presentation looks good, not all sloppily thrown in together...