Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,261 reviews
5 stars
544
4 stars
256
3 stars
154
2 stars
85
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their friendliness and attentiveness, others are criticized for rudeness and poor communication skills.
Food Quality
The quality of food varies significantly; some customers report fresh and delicious meals, while others complain about stale or improperly prepared items.
Cleanliness
Multiple reviews highlight issues with cleanliness in the dining area and restrooms, indicating a need for better maintenance.
Order Accuracy
Many customers express frustration with incorrect orders and missing items, suggesting a consistent problem with order fulfillment.
Management Issues
Several reviews point to poor management and lack of supervision, leading to disorganization and inefficiencies in service.
- NGNJ Gamez2 days ago5.0Finally a Pollo Tropical with excellent Salsa music at a gentle volume! Clean restaurant with perfectly prepared grilled chicken and sweet, tender platanos. Friendly and helpful staff.
- JMjake marcusky2 days ago1.0Horrible experience. Food was cold wasn’t what I ordered. Took forever. Avoid all cost
- KSKimberly SolorzanoJan 3, 20265.0Best Pollo Tropical location with attentive owner managing and patient, pleasant, customer service oriented staff. It is fast food, so nothing special with ambiance but it’s always clean and friendly staff. Drive through service is also great. Tonight we were asked in drive through if we’d prefer to wait for new hot fries rather than scoop the older ones ☺️(so unusual in drive thru especially where it’s easy to dump the old ones in the bag.) staff member brought them out to the car said hello to the kids and got the whole order and sauces correct. This is our go-to fast food joint in Boca. They have great family deals - We especially love the yellow rice & cilantro cream sauce!!
- ODobmf desertfoxDec 20, 20255.0This is the best Pollo Tropical I have ever had. They cut the chicken for my half chicken, rice and beans, FRESH. Not like the one by my house. Asked for one of every sauce and some chimi churry and the gentleman didn't even hesitate. Thank you for a delicious dinner and for complimenting my suit!
- GSGladys M. SuarezDec 8, 20252.0What happened to their chicken soup?... I used to travel a few miles just to buy several bowls of their soup and also black beans. No other Pollo Tropical had such delicious one. The employees knew what I was coming for when they saw me arrive. They knew me as "The Soup Lady"... Today, they gave me a water that didn't smell like chicken soup, didn't taste like chicken soup (even though it had more pieces than usual). I added vegetable broth, I added hot sauce, but there was no way to improve it. What happened? Did they lose the recipe? Did they change cook?
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours for Pollo Tropical in Boca Raton?
Pollo Tropical in Boca Raton is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services every day from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 2499 N Federal Highway, Boca Raton, FL 33431, USA.
How can I place an order online from Pollo Tropical?
You can place an order online at https://order.pollotropical.com/menu/pollo-tropical-n-federal-hwayboca-raton-fl.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
Which payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.
Does Pollo Tropical have seating and catering options?
Yes, Pollo Tropical offers dine-in seating and catering services.
Are there any nearby restaurants close to Pollo Tropical where I can dine before or after my visit?
Nearby restaurants include Lila's Restaurant & Grill, Kyoto Rock sushi restaurant, Sunset Sushi, and Miami Grill.
What nearby stores or services can I visit when going to Pollo Tropical?
Nearby, you can visit Dejavu Boutique for clothing, Stormy Skies Salon for beauty services, Boca Oriental Market for groceries, and FedEx Office Print & Ship Center for shipping needs.