Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude and unprofessional behavior from staff, particularly during night shifts.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Service Speed
Customers frequently complained about slow service, especially during late-night hours, with long wait times reported.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including cold or stale items and poorly prepared meals.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and noted improvements in service quality at times.
GM
GB Market
1 day ago
1.0
Worst manger ever. I show my receipt that I paid for the honey mustard that show free for me. 4 pcs and they only gave me one saying i need to pay for the rest
WF
Woody Ferrell
Dec 31, 2025
1.0
I ordered a meal thru the app to pick up at the counter yesterday (12/30/25) at 1:19 pm. I waited for 20 minutes before my meal was finally handed to me. While I was waiting several people came in and were served their food. I tried waving to the manager, but he ignored me, would not even look at me. I understand they were busy, but having to wait 20 minutes while being ignored is just insane. I contacted corporate and they responded at 12:25 am apologizing and assured me the McDonalds location management have been notified. I doubt anything will be done about it.
SA
Sakiyah Andrews
Dec 26, 2025
1.0
I am writing to formally complain about a night-shift employee whose behavior over multiple visits has been unacceptable and unprofessional. He is the tall, heavyset, black dude.
On the first night, I came in with a friend to order food. While we were trying to order, fireworks went off from the building next door. The employee immediately accused us of causing a problem with his machine and blamed us for it, despite the fact that we had done nothing and were simply trying to place an order. Being falsely accused like that was inappropriate and uncomfortable.
The following night, I returned and once again did not receive my order. This is now two nights in a row where my order was not properly handled. When I attempted to pay using Apple Pay, the employee complained about having to walk a short distance to the card reader and acted irritated the entire time. That frustration should not be taken out on customers.
Between the false accusations, repeated failure to give me my order, and consistently hostile attitude, this employee has demonstrated that he should not be working in a customer-facing role. This is not a one-time mistake — it is a pattern.
I am requesting that management take this complaint seriously, review this employee’s conduct, and take appropriate disciplinary action. Customers should be able to order food without being blamed, disrespected, or denied service.
I expect this issue to be addressed. I will be calling tomorrow.
BB
Bailey B
Dec 6, 2025
1.0
I ordered on the mobile app at 12:03 However, when I realized they did not make my order Even though I paid. When I arrived, it wasn’t even busy. I was there for over 30 minutes. 30 minutes later, I was begging and pleading with the cashier and even the manager asking for my mobile order and I Even showed proof that I paid. However, the manager did not believe me and instead told me to quit yelling when I was just speaking over the loud noise because it was busy and the man behind me on speaker. The reason I was talking loudly is because the man behind me Was playing a video on speakerphone. While I should not be yelling at employees the man behind me had his phone on speaker so it was so I could be heard. They kept asking me if I paid for it and I even said that I did. It even showed up on my bank account. The order in question on the attatched below is the wrap ordered 12/6 12:03 PM.
SO
Stephen Oh
Nov 29, 2025
1.0
order here literally every week. order the same thing every time for my son. last week they give us nuggets instead of 4 tenders. this week i check the bag before leaving and they give me 3 instead of 4
it’s not even busy. no excuses.
and don’t send a link requiring me to look up and save receipts and store codes. i’m not going to spend an hour over $5 of food.
this is NOT customer service. this is BS.
tell the store management that the employees are screwing up pick up orders.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service?
Yes, it offers drive-thru services 24/7.
What delivery options are available at this McDonald's?
Delivery options include curbside pickup, regular delivery, same day delivery, and no-contact delivery.
How can I order food online from this McDonald's?
You can order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple and Android.
What payment methods are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's?
Yes, WiFi service is available for customers.
Where is this McDonald's located?
This McDonald's is located at 23073 Sandalfoot Plaza Dr, Boca Raton, FL 33428, USA.
What nearby places can I visit near this McDonald's?
Nearby places include Youfit Health Clubs for a workout, the Express Car Wash to clean your car, and Sandwich shops like Subway.
Is there a shopping center near this McDonald's where I can shop?
Yes, Sandalfoot Plaza shopping center is nearby, offering additional supermarkets and retail options.
Can I combine a visit to this McDonald's with other nearby services?
Absolutely, you can enjoy a meal here and also visit nearby services like Boca Steaks for dining or get automotive services at Jiffy Lube or Waters Car Wash close by.