Dunkin'

3.6
263 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boca Raton, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6919 SW 18th St, Boca Raton, FL
33433, United States

Hours

Reviews

3.6
263 reviews
5 stars
136
4 stars
32
3 stars
18
2 stars
16
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while some customers praise friendly and helpful employees, others report rude service and lack of attentiveness.

Order Accuracy

Many customers express frustration with incorrect orders and inconsistent food quality, leading to dissatisfaction.

Speed of Service

Numerous reviews highlight slow service, particularly during busy hours, with long wait times reported in both drive-thru and in-store.

Cleanliness and Atmosphere

The cleanliness of the location is generally appreciated, but some customers note that the atmosphere could be improved.

Product Quality

While some customers enjoy the coffee and donuts, others report issues with food quality, including stale items and incorrect preparation.
  • TS
    TA Sutton
    Nov 15, 2025
    5.0
    Cashier was kind and friendly.
  • CP
    Charlotte Pinna
    Nov 9, 2025
    1.0
    Robert is the absolute worst! So rude and lazy. Mauricio is so good though, always kind and thoughtful!
  • FO
    Frank Oppizzi
    Nov 2, 2025
    5.0
    I stop by Dunkin weekly, but today was my first visit to this new location — and I have to give a big shoutout to Jonathan! He was genuinely friendly and welcoming, going out of his way to make everyone feel valued. It’s rare these days to meet someone who greets you with such kindness and energy. Coming here didn’t feel like being “just another customer” — Jonathan made it feel personal, like you actually matter. To whoever hired him, hats off to you. If more businesses had employees like Jonathan, they’d see happier customers and a lot more success
  • DK
    David Kim
    Nov 1, 2025
    1.0
    Julia is the worst worker here. She is very rude! She sometimes scream at people for no reason. Fire her! Mauricio and Jeff are the best workers and always kind but Julia is very mean and not nice.
  • JJ
    James
    Oct 29, 2025
    3.0
    The counter help truly needs help. Not one attentive person at the counter. One counter staff is all over the place and RUDE beyond my comprehension; no eye contact, almost ignored. (I do get my order.) The other counter people appear to be drifting along, not polite or good customer service. (I still get my order thanks to the guys in the kitchen area-THEY are nice and polite.) Can someone please review good customer service with the current counter staff?

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Boca Raton, FL?

Dunkin' in Boca Raton is open from 5:00 AM to 8:00 PM Monday through Friday, 5:00 AM to 7:00 PM on Saturday, and 6:00 AM to 6:00 PM on Sunday.

Where is Dunkin' located in Boca Raton?

Dunkin' is located at 6919 SW 18th St, Boca Raton, FL 33433, at the northeast corner of SW 18th Street and Powerline Rd.