Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Boca Raton, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlight consistently poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a need for better maintenance.
Order Accuracy
Many customers experienced issues with order accuracy, including receiving incorrect items and long wait times.
Product Quality
The quality of food and drinks received mixed reviews, with some praising the coffee and donuts, while others complained about stale items and high prices.
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Anna Shahinian DeSantis
Feb 10, 2026
1.0
Corn muffin dry and old this morning won’t go back
EM
Eric McCarley
Jan 15, 2026
1.0
Stopped by at 5:45 and they were already closed. I could see them cleaning and when I knocked, they just ignored me and shrugged their shoulders. It's one thing to have to close early, it's another to be completely ignored. Poor service
IC
ISO Charhacey
Dec 12, 2025
2.0
I will write this from a professional standpoint.
As a customer I can deal with bad customer service as long as I get what I want even though I hustle. Which I did here in this location but people won’t and I might just choose to go to another location just to save brain power.
Everything looks clean and organized but nobody is smiling, smiling aside they don’t say hi, bye, thank you. Anyway. Probably they don’t get paid enough.
They made a mistake on my order last week and this week while no busy. They fixed it immediately though.
The thing that bothers me the most though is just they speak so loudly each other in another language and laugh so hard, I sat having my breakfast I jumped when one of them screamed laughing 😅😅 it was a facepalm situation. I sat 30 min, nonstop was like that.
ES
Edna Stone
Dec 8, 2025
1.0
Worst service
LM
Logan Minor
Nov 30, 2025
1.0
Showed up after putting an order in online and they were closed . I told them to cancel my order, but she would not even come to the door she just held up the number six with her hands. I tried explaining what was going on.And she just pointed to the clock. The app let me put in an order while the store was closed and they would not refund me or even talk to me.They would just point to the clock with another half an hour to go. Extremely rude.I even tried to tell them, but they didn't understand english.This is completely ridiculous.I am now out of my money, And I cant even get it back