Dunkin'

3.8
380 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Boca Raton, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9774 Glades Rd, Boca Raton, FL
33434, United States

Hours

Reviews

3.8
380 reviews
5 stars
185
4 stars
77
3 stars
39
2 stars
22
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and disorganization, with many expressing frustration over incomplete orders and rude staff.

Employee Performance

While some employees received praise for their friendly and attentive service, others were criticized for poor attitudes and lack of professionalism.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions, contributing to a negative overall impression.

Product Quality

Several customers noted that food items, particularly donuts and sandwiches, were often stale or poorly prepared, impacting their overall satisfaction.

Management Issues

There were complaints about inadequate staffing and management oversight, leading to chaotic service and customer dissatisfaction.
  • TS
    Tina Surijpaul
    Oct 5, 2025
    1.0
    Extremely disappointing experience at this Boca Dunkin’. The store looked rundown, and the tables were filthy and the furniture were damaged. The cashier didn’t take my order correctly, and the donuts were stale. I even asked if they were closing down soon because the place felt so neglected. Definitely not what I expect from Dunkin’. Feels like they have given up.
  • TP
    Toni Palancia
    Oct 2, 2025
    2.0
    Worst location ! I rather drive out of my way than do this again. Breakfast sandwich doughy & undercooked. Chai latte was luke warm at best. Jelly donuts were stale. I definitely will not be back.
  • MM
    Miranda Monroe
    Sep 29, 2025
    5.0
    Alexis is an amazing cashier. She helped me figure out what to get and which items are good. She is very kind and patient. She made my experience fun.
  • MW
    milan w
    Sep 11, 2025
    5.0
    I went in around 4pm. The young lady was all by herself with 6 customers ordering a range of different items. She still had a great attitude, amazing service and was very apologetic about the wait. I don’t know her name but she deserves praises. And for whoever does the scheduling no employee should be left by themselves as someone who also works in food service. Thank you!
  • DP
    Danny Poly
    Sep 2, 2025
    4.0
    Used to have some weird service when id come in. People on their phones. Long wait periods. Managers not taking their work environments seriously. My frozen coffees would no longer be frozen by the time it reached me.... but I enjoy coming here these days. That new girl, Mimi is spot on. Working hard and making sure her customers are happy. Someone made my drink sloppy the other day and when I complained to her, she immediately fixed it for me. Of course there was the "what seems to be the problem miss"... And then when I explained the weird round black specks throughout my cup she apologized profusely and fixed me a new drink. I left a happy lady! If you go in, ask for her. She'll get your caffeine and hydration right!!

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Boca Raton?

This Dunkin' is open Monday to Friday from 5:00 AM to 8:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.