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Brand Certified

Chipotle Mexican Grill

3.8
(557 reviews)

About

Mexican Restaurant
Chipotle North Boca Raton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5560 N Military Trl, Boca Raton, FL
33496, United States

Hours

Reviews

3.8
557 reviews
5 stars
271
4 stars
117
3 stars
40
2 stars
23
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude employees, slow response times, and lack of engagement.

Food Quality

Several reviews highlighted inconsistent food quality, including undercooked rice, stale chips, and incorrect orders.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes of protein and toppings, feeling they were being shortchanged.

Cleanliness

Multiple reviews noted cleanliness issues, with dirty tables and counters, and a lack of attention to maintaining a tidy environment.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was fresh and flavorful at times.
  • JR
    Just Reviews
    Feb 21, 2026
    1.0
    They are still being cheap and stingy with their protein servings....when you find yourself consistently arguing with the person serving you to give you a little more chicken??? Its time to stop eating here. They announced prices are going up. Im done with chipotle.
  • GG
    Glen
    Feb 5, 2026
    5.0
    Today 2.5.2026 at 2:00pm the two young guys working the line and register really made me say “wow this place has changed” . I hope they get recognized for their great work. The experience/service was fast, friendly, and enjoyable. I also visited this place for lunch on 2.4.2026 and the line was being attended by about 6 people. This was the fastest lunch rush I’ve ever seen because there were so many hands. This location has really turned itself around over the last couple of days. I hope it continues!
  • AG
    Adam Goldstein
    Jan 30, 2026
    5.0
    I love it! This is the only Chipotle around that I will go to. I only recently learned that it was the closest but they are everywhere around here with multiple in every city and I love chipotle, but something about the restaurants and cleanliness which hasn't been great from my experience, but it just takes a little extra effort or follow your job requirements, but this location is always nice and tidy and even if they're not constantly going around sweeping and cleaning off tables, it seems to me like they have a system where people take turns and if you're not doing something or it needs to be cleaned or Garbage needs to be emptied then someone jumps in and does it but however it's initiated, I've never had to stuff my garbage into a overflowing garbage pail and who wants to eat at a restaurant that they don't ever have a clean table cuz no one comes around it's like they just think someone else is going to come in and mess it again so why even wipe it down and until I went to this location for the first time, I had been only ordering for takeout at the other local locations, but when I thought this wasn't the closest, it's the one I would go to even if I lived next to one of the others. Don't forget to tip the workers if you can, even though they're on the line, they're doing a lot to keep it all together and if you're getting this location and never been to one of the other ones, trust me you are better off The only reason I gave four stars instead of five overall is because I wish they had more variety of meat on the menu that wasn't spicy and every time they come out with something new that I love, eventually it leaves🤣
  • JL
    Jose Lopez
    Jan 27, 2026
    1.0
    Uncooked rice... are you kidding me? You guy's really can't cook rice.. its sad. Its been almost 5 times and still yall dont know. Instead of speed, work on tasting if the rice is cooked all the way instead of throwing it on the line for 100s of costumes to eat. Chipotle is to be forgotten. Never going back.
  • CM
    Cersie Mckellen
    Jan 18, 2026
    1.0
    I came into this Chipotle around 10:30 PM. There were five people waiting in line and one online order, yet the cashier was standing idle. During this time, I noticed the manager look toward the front but never step in to help manage the line. Eventually, a young employee came out to assist, but another employee who had been on the line decided to start cleaning instead of helping customers. All of the rice and beans were removed and placed on the back counter while people were still waiting. The food was left sitting out and getting cold, which is a serious food safety concern. While cleaning, dirty water was pushed toward uncovered food. There was no manager on the line supervising or correcting this. When it was finally our turn to order, the store was completely out of chicken by 11 PM, while three to four online orders were still waiting to be completed. I visit this location twice a week, but after this experience, I will not be returning. I know my individual business may not make a difference, but I hope someone reading this can see what is going on here and take the necessary steps to fix it.

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