Chipotle Mexican Grill

Reviews

• MT

  minsi tea

  4 days ago
  1.0
  All of this is understandable... if your store had been only open for a few days. Usually I like to wait two or three weeks after an opening to wait a sort of rush out, but this store is in shambles. Between the long wait times, the disorganization of mobile orders, the staff yelling and arguing with each other, and the customer service being as poor as it is, I will not be returning to this store. The food was cold even though we waited for "fresh chicken, since the store ran out of everything." 25 bucks down the drain.
• BB

  Benny Blanco

  6 days ago
  1.0
  Order was wrong and my wife pulled a long hair out her mouth that was from the food. I returned with the hair and my number to have the real manager call me. I got no call and no response and even was promised I would get a call. My wife won't return to Chipotle after this. I see this opening is a disaster by the comments and my own experince. Have the staff take the pickup window speed more seriously. I waited over half an hour for an order I could see through the window was ready. The staff just didnt want to deal with the window so much they let the line get around thr store with the cars. Please get control of the quality control and care of staff doing there jobs.
• ZB

  Zack Bascom

  Nov 16, 2025
  1.0
  Employees kinda rude ..didnt feel pricing was fair either you show a meal then charge extra for the sides that are in the pic ..also after realized was charged 3$ for a tiny side of queso cheese took it back up there and they dumped it back in the container and served it to someone else after we walked away with it out of site ..first time there and wont go back
• AR

  Andrea Ruiz

  Nov 7, 2025
  1.0
  The manager of this location or the big boss above needs to take a step back and figure out what’s happening in this place because the service is absolutely HORRIBLE! I placed a pick up order through the app, waited in the drive through pick up line for an HOUR!! I mean this is fast food people…I can get a gourmet meal quicker. Not only to find out when I get home, that my entire order is completely incorrect. It was someone else’s food labeled in my bag with MY receipt on it but not MY food. I’ve been in the food industry for many years and my husband is also a chef…trust me, I can understand if there is an issue with being understaffed which causes the service to back up, but have a manager address the situation..apologize to the customers for the inconvenience, throw in a free bag of chips for the wait, SOMETHING! Put a friendly face in the window because the girl who greeted us was miserable. I mean, how do you expect your customers to return when the service/ food is not worth the time or money. Get it together Chipotle! Sincerely, HANGRY CUSTOMER
• CB

  Chloe Bain

  Nov 4, 2025
  2.0
  New location is beautiful and closer to home, which is great, but the store was A MESS. There were probably less than 10 customers in the store, most in line waiting to place or complete their orders. The older lady at the register had no idea how to keep up with what was being put through to her, the young lady taking care of most of the toppings was VERY new ( understandable) and the -what I presume- manager was trying her hardest to run the show, keep up, and manage the other staff who were waltsing around behind the counter and goofing off. I also saw that most of the meats were empty and the rest was lackluster. After our order was paid for, we shifted to the drinks and silverware, only to find everything was empty and disorganized. If you're going to open a new higher end fast food joint, PLEASE be prepared. I will continue to come to this location because I love the food, but I hope the service gets better.

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