Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about cold, poorly prepared food, including undercooked items and missing condiments.
Cleanliness
While some noted cleanliness in the dining area, many reviews pointed out dirty tables and unsanitary conditions.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food.
Speed of Service
Many customers experienced excessively long wait times, both in the drive-thru and inside the restaurant.
EC
Eliezer Costa
Nov 14, 2025
5.0
Like other customers, I had a bad experience dining here before, but in my case, for the past two to three months, I've had a good experience compared to other times. There's a lady here (today she's wearing a blue shirt, so I'm guessing she's the manager). She has brought my food a few times now, and every time she comes to my table, she greets me with a smile and always acts very politely. I just wanted to be fair and publicly thank the lady.
DR
Dan Reardon
Nov 10, 2025
5.0
I've been going there for years and will continue. Service was excellent food was excellent all kinds of great lunch deals. We sat outside on the lake area and it was beautiful.
LT
Lisa Taylor
Nov 5, 2025
3.0
Had to wait forever to get out food . only orders 2 sandwiches and it took forever to get them. Every car was placed in holding to wait for order.
LR
Luis A. Reyes
Oct 30, 2025
1.0
Two managers with attitude and more than 10 minutes waiting for my order, I don't understand if my order is not ready yet why they have to pullout the ticket. They need to be more empathetic when it comes to customer service.
SR
Samuel Rowe
Oct 21, 2025
1.0
I just left after coming back a second time to get a different order just to see if nightshift could get the stuff together and nope. First time I came I only 2 McChickens and a big fry and the fries weren’t hot nor salty and I asked for ranch and didn’t get any. Came back like 20 minutes later to get a Big Mac, 2 more McChickens and another fry and man idk what they was thinking but these the saltiest dern Fries ive ever had in my life. And I asked for ranch and honey mustard and got ranch and sweet and sour. But nah these fries would’ve put an older person in the hospital with the amount of sodium on them and yall need to do better