Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
1,388 reviews
5 stars
738
4 stars
275
3 stars
132
2 stars
63
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service provided by staff members, particularly highlighting individuals like Nick, Maldonado, and Sandra.
Food Quality
The food received consistent positive feedback for being fresh, delicious, and well-prepared, with specific mentions of the grilled chicken and various menu items.
Cleanliness
Customers noted the cleanliness of the restaurant, contributing to a pleasant dining atmosphere.
Order Accuracy
Some customers reported issues with order accuracy, including missing items and incorrect orders, indicating a need for improvement in this area.
Atmosphere
The overall atmosphere was described as warm and inviting, although there were mentions of noise issues and staff behavior affecting the dining experience.
- DLDean LesserNov 15, 20255.0Friday nights have become a new tradition for my household, we have been repeat customers because Janaya always greets us with a smile and excellent service! She is the absolute best, always making sure our orders come out properly and perfect, she is such a delight. Her customer service and thorough attention to detail are top tier and we truly look forward to seeing her every time we go. Janaya is the best and we love her so much!
- VSValerie SNov 4, 20251.0order fries ceasar wrap and a kids meal, kids meal came with a juice box that looked like it seen better days, the straw was not on it and the juice box was just all smashed up. and best part was the extra moist, and square shaped wrap! i mean the lettuce was so fresh that it looked yellowish. the fries were over done tasted more like dry chips .sprite tasted like tap water. gotta get this place under control
- JAJuisna ArroyoNov 3, 20255.0Hello my name is Jesse I want to recognize Nick the cashier for outstanding customer service. He was friendly, attentive, and made sure my order was perfect. He greeted me with a smile, answered my questions with patience, and made the whole experience quick and pleasant. It’s rare to come across someone who truly cares about the customer, but he definitely did. Excellent service! Thanks Can’t wait to bring my family and friends.
- KPKyle PrittNov 3, 20255.0Excellent customer service! Nick went above and beyond on my visit today. I was also helped out by Luis and Victor who were very pleasant to interact with. I would recommend this location not only on the good food but on the customer service I received today from these 3. 10/10!
- JHJonathan HuskeyOct 30, 20251.0Pretty sure the people can’t read. Honestly trying to understand how I was missing half my take out order even though the items were listed on my receipt that they stapled to my bag. Had to come back and get my drink and got attitude about it like I was just supposed to let that slide. Was given my bag super sealed only to rip it apart and find half my order missing.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Aventura?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 20403 Biscayne Blvd, Aventura, FL 33180, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional flavors with a creative twist.
Does Pollo Tropical have seating available and is it accessible?
Yes, Pollo Tropical has seating available including wheelchair accessible entrance, parking, seating, and restrooms. They also have high chairs and welcome families and children.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. They do not require cash only.
Are there any nearby restaurants I can visit before or after dining at Pollo Tropical?
Nearby restaurants include Burger King and Trattoria Romanza, offering different dining options close to Pollo Tropical for your convenience.
Where can I find a nearby gas station or car services near Pollo Tropical?
Close to Pollo Tropical you'll find the Shell gas station, Armstrong Auto Care, European Auto Service, and Tire Streets Garage for tire and automotive services.
Are there any shopping or retail stores near Pollo Tropical for a convenient stop?
Yes, nearby shopping options include Winn-Dixie Wine & Spirits, A Step Above Shoes, Damiani Aventura clothing store, Nini and Loli toy and clothing store, and Promenade Shops Aventura.
Does Pollo Tropical offer family-friendly amenities?
Yes, Pollo Tropical welcomes families and children, provides high chairs, and has a children's menu available.