Brand Certified
Pollo Tropical
4.0(1418 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
20403 Biscayne Blvd, Aventura, FL
33180, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 935-9520
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/aventura/20403-biscayne-blvd
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
4.0
1,418 reviews
5 stars
762
4 stars
275
3 stars
134
2 stars
65
1 star
182
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being fresh, delicious, and reminiscent of home-cooked meals, although some reported issues with specific items being stale or poorly prepared.
Service Excellence
Numerous reviews highlighted exceptional customer service, particularly from managers and staff like Argecyka and Nick, who were noted for their friendliness and attentiveness.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Issues
Several customers experienced problems with their orders, including missing items and incorrect preparations, indicating a need for better order management.
Atmosphere
While many enjoyed the atmosphere, some noted issues with staff interactions, particularly in drive-through service, suggesting inconsistency in customer service training.
- ODOmar Alfredo Espinosa Duluc1 day ago3.0El lugar es poco atractivo. Muy lento y personal nada diligente
- EVEric VillatoroFeb 18, 20261.0Two chicken Caesar wraps I never complain but barely any chicken mostly lettuce dry 20$ and a lemonade unreal
- LGLazaro GonzalezFeb 17, 20265.0Combo número 10 mi nueva comida favorita en pollo tropical lo ame
- AVAdrián VillacisFeb 9, 20265.0johe me atendió muy bien y compre un tropichop con una salsa de cilantro super rica
- EFeduardo fernandezFeb 9, 20265.0Friendly personal, good food, special mention to Johe, very professional,friendly and fast..
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Aventura?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 20403 Biscayne Blvd, Aventura, FL 33180, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional flavors with a creative twist.
Does Pollo Tropical have seating available and is it accessible?
Yes, Pollo Tropical has seating available including wheelchair accessible entrance, parking, seating, and restrooms. They also have high chairs and welcome families and children.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. They do not require cash only.
Are there any nearby restaurants I can visit before or after dining at Pollo Tropical?
Nearby restaurants include Burger King and Trattoria Romanza, offering different dining options close to Pollo Tropical for your convenience.
Where can I find a nearby gas station or car services near Pollo Tropical?
Close to Pollo Tropical you'll find the Shell gas station, Armstrong Auto Care, European Auto Service, and Tire Streets Garage for tire and automotive services.
Are there any shopping or retail stores near Pollo Tropical for a convenient stop?
Yes, nearby shopping options include Winn-Dixie Wine & Spirits, A Step Above Shoes, Damiani Aventura clothing store, Nini and Loli toy and clothing store, and Promenade Shops Aventura.
Does Pollo Tropical offer family-friendly amenities?
Yes, Pollo Tropical welcomes families and children, provides high chairs, and has a children's menu available.
Brand Certified Facts from Pollo Tropical
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Certified March 01, 2026Yext Knowledge Graph
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