Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
1,404 reviews
5 stars
751
4 stars
275
3 stars
132
2 stars
66
1 star
180
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food for being fresh, delicious, and reminiscent of home-cooked meals, although some reported issues with specific items being spoiled or poorly prepared.
Service Excellence
Numerous reviews highlighted exceptional customer service, particularly from staff members like Nick and managers such as Argecyka and Maldonado, who were noted for their friendliness and attentiveness.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
Order Accuracy
Several customers expressed frustration with order inaccuracies, including missing items and incorrect food preparation, indicating a need for improvement in this area.
Atmosphere
While many enjoyed the welcoming atmosphere, there were complaints about staff behavior affecting the dining experience, particularly in the drive-thru.
- ALAlejandra Lopez2 days ago5.0Tostones have the perfect combination of crunchy and tender 😍 we loved it! The Manager is so kind and considers all our suggestions. My mom loves it there!
- SKSergio KonJan 3, 20262.0I've never seen such a mess and disorganization anywhere! I ordered a quesadilla with my son. We've been waiting for 15 minutes, I come up and ask, where is my order? He answers, and now I'll cook it! At the same time, there are a crowd of employees there, they talk about nothing, laugh and just have fun, but they don't fulfill their direct duties!!! Solve the issue with the organization of work! It's a mess for a lot of money!
- AMAylin SAn MartinJan 1, 20265.0Quiero felicitar y destacar este local de pollo tropical ,de muchos otros locales que hemos visitado ,en este es donde uno come la comida ,como preparada en casa ,con el mismo sabor que mamá o la abuelita cocinaban , simplemente su sabor es perfecto 💯%,siempre volveré a este local ,para sentirme como en casa , yo soy de chile país no muy destacado por su comida ,pero este sabor me lleva allá ...muchísimas gracias ,no cambien la receta jamás 🙌🏻🙏🏻,y también agradecer la atención y preocupación de su manager Lines y todo el equipo de trabajo .
- NCNancy CastroDec 28, 20252.0They were one of the better ones near us, but lately they’re terrible. The lettuce on the chicken sandwich was black and wilted, the avocado on the tropichop was black, they forgot the fries and the yuca fries were stale. Been bad lately.
- ARAriel RodriguezDec 15, 20255.0I am a frequent customer of this location and I wanted to express my appreciation for the excellent service and attention provided by Arianna Perez. She is always very friendly and professional, with a smile on her face for every customer.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Aventura?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 20403 Biscayne Blvd, Aventura, FL 33180, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional flavors with a creative twist.
Does Pollo Tropical have seating available and is it accessible?
Yes, Pollo Tropical has seating available including wheelchair accessible entrance, parking, seating, and restrooms. They also have high chairs and welcome families and children.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. They do not require cash only.
Are there any nearby restaurants I can visit before or after dining at Pollo Tropical?
Nearby restaurants include Burger King and Trattoria Romanza, offering different dining options close to Pollo Tropical for your convenience.
Where can I find a nearby gas station or car services near Pollo Tropical?
Close to Pollo Tropical you'll find the Shell gas station, Armstrong Auto Care, European Auto Service, and Tire Streets Garage for tire and automotive services.
Are there any shopping or retail stores near Pollo Tropical for a convenient stop?
Yes, nearby shopping options include Winn-Dixie Wine & Spirits, A Step Above Shoes, Damiani Aventura clothing store, Nini and Loli toy and clothing store, and Promenade Shops Aventura.
Does Pollo Tropical offer family-friendly amenities?
Yes, Pollo Tropical welcomes families and children, provides high chairs, and has a children's menu available.