Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
1,390 reviews
5 stars
740
4 stars
275
3 stars
132
2 stars
63
1 star
180
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the food for being fresh, delicious, and well-prepared, particularly highlighting the grilled chicken and salads.
Customer Service
Many reviews commended the staff for their friendliness and attentiveness, with specific mentions of employees like Nick, Argecyka, and Sandra providing exceptional service.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing to a pleasant dining atmosphere.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect orders, indicating a need for improvement in this area.
Atmosphere
The overall atmosphere was described as welcoming and inviting, although some reviews mentioned noise issues and staff behavior affecting the experience.
- ARAlejandro RomeroNov 28, 20255.0Comida excelente , el personal dispuesto ayudar , sin duda volvería, variedad en ensaladas
- DLDean LesserNov 15, 20255.0Friday nights have become a new tradition for my household, we have been repeat customers because Janaya always greets us with a smile and excellent service! She is the absolute best, always making sure our orders come out properly and perfect, she is such a delight. Her customer service and thorough attention to detail are top tier and we truly look forward to seeing her every time we go. Janaya is the best and we love her so much!
- NSNadia SaltareNov 5, 20255.0Spoke with Manager Rene she was very helpful answering my questions. The restaurant was clean and the food top 10! Rene suggested for me to try the garlic sauce with the fried yucca! Delicious choice! Staff were very friendly as well.
- VSValerie SNov 4, 20251.0order fries ceasar wrap and a kids meal, kids meal came with a juice box that looked like it seen better days, the straw was not on it and the juice box was just all smashed up. and best part was the extra moist, and square shaped wrap! i mean the lettuce was so fresh that it looked yellowish. the fries were over done tasted more like dry chips .sprite tasted like tap water. gotta get this place under control
- JAJuisna ArroyoNov 3, 20255.0Hello my name is Jesse I want to recognize Nick the cashier for outstanding customer service. He was friendly, attentive, and made sure my order was perfect. He greeted me with a smile, answered my questions with patience, and made the whole experience quick and pleasant. It’s rare to come across someone who truly cares about the customer, but he definitely did. Excellent service! Thanks Can’t wait to bring my family and friends.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Aventura?
Pollo Tropical is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 20403 Biscayne Blvd, Aventura, FL 33180, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional flavors with a creative twist.
Does Pollo Tropical have seating available and is it accessible?
Yes, Pollo Tropical has seating available including wheelchair accessible entrance, parking, seating, and restrooms. They also have high chairs and welcome families and children.
What payment methods does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. They do not require cash only.
Are there any nearby restaurants I can visit before or after dining at Pollo Tropical?
Nearby restaurants include Burger King and Trattoria Romanza, offering different dining options close to Pollo Tropical for your convenience.
Where can I find a nearby gas station or car services near Pollo Tropical?
Close to Pollo Tropical you'll find the Shell gas station, Armstrong Auto Care, European Auto Service, and Tire Streets Garage for tire and automotive services.
Are there any shopping or retail stores near Pollo Tropical for a convenient stop?
Yes, nearby shopping options include Winn-Dixie Wine & Spirits, A Step Above Shoes, Damiani Aventura clothing store, Nini and Loli toy and clothing store, and Promenade Shops Aventura.
Does Pollo Tropical offer family-friendly amenities?
Yes, Pollo Tropical welcomes families and children, provides high chairs, and has a children's menu available.