Dunkin'

Reviews

• VG

  Vincent Gargano

  6 days ago
  1.0
  I…Just…wanted…ice Stop gate keeping your ice. When I order a large cup of ice just give me a large cup of ice. I will even pay for it. I don’t know her name, but I’m sick of her gatekeeping of the ice.
• JK

  Jennifer Kennealy

  Mar 28, 2026
  1.0
  Was in here today, Saturday 3/28 at 2. The girl who took our drink order was not friendly and rushed our 3 drink order. After barely finishing one drink order she rudely asked anything else? My brown sugar shaken espresso was horrible and that’s what I get every time. My daughter wanted the mocha cloud latte and was rudely told they didn’t have the ingredients to make it. She wasn’t even given a chance to possibly order something close to it because it wasn’t on the menu anymore. With the $ spent and the service received, we won’t be back. I’m not one to write awful reviews but we wasted about $20 for nothing.
• KB

  Kierstin Bohn

  Mar 22, 2026
  1.0
  Horrible service you’re lucky if they talk to you, you’re also lucky if you get what you ordered five times out of 10 I have to turn around and go back through the line and tell them that They messed it up, and then when you tell them that they messed it up They get An attitude. Literally the worst Dunkin I have ever been to consistently.
• MM

  Melissa

  Mar 17, 2026
  1.0
  Good Afternoon, I am writing to formally express my absolute disgust with the level of incompetence and unprofessional behavior I experienced during my recent visit. Let me be perfectly clear: as long as the individual currently working your register , a thin young man with short curly black hair and earrings, remains employed, I will not be returning to your establishment. The fact that he refused to provide his name only reinforces the impression that he is fully aware of how unacceptable his conduct is. This incident occurred during my 30-minute lunch break, time that is both limited and valuable, yet it was completely wasted due to the sheer inefficiency and disregard displayed by your staff. This employee demonstrated a staggering lack of basic customer service skills, coupled with an attitude that can only be described as arrogant and dismissive. I was charged for coffee after being told there was no cream available. Another employee, also unwilling to identify himself, contradicted this claim by stating that cream did in fact exist, yet made no effort whatsoever to assist. Meanwhile, the cashier found the entire situation amusing, laughing as if basic job responsibilities were optional. When I questioned how it is remotely acceptable to sell coffee without cream, I was met with a flippant response: “things run out.” That might be understandable if accompanied by accountability, but instead, it was delivered with indifference and mockery. Even more absurd was his later statement that he “can’t find it,” as though his inability to perform a simple task somehow changes reality. To make matters worse, this same employee was more focused on flirting with customers than doing his job. This is not just unprofessional, it is an insult to every paying customer who expects even the bare minimum of competence. The situation escalated further when I was handed $4 in cash after paying by credit card, seemingly as a lazy and inappropriate attempt to rush me out the door rather than properly resolve the issue. My check number is 2810, timestamped 3:13 PM on 3/17/2025. What is perhaps most astonishing is that both employees refused to provide their names or the name of a supervisor, hiding behind the absurd claim that such information is “confidential.” This is not only false, it is indicative of a workplace culture that tolerates negligence, evasiveness, and outright disrespect. Frankly, individuals who behave this way should not be employed in any customer-facing role, let alone represent your business. Their behavior was not just careless; it was contemptuous. If this is the standard you are willing to accept, then it speaks volumes about your management. I expect this matter to be taken seriously, because what I experienced was not a minor inconvenience, it was a complete failure of professionalism from start to finish.
• JP

  jon pereira

  Mar 11, 2026
  5.0
  I usually don’t leave reviews, but after reading some of the comments here I felt like I had to say something. People need to remember that the employees working here are human. Do you know how many times they probably get yelled at during a day just because something runs out—donuts, a drink, or something else? When a place runs out of items, it usually just means they had a busy day, which is actually a good thing for the business. It’s not the employees’ fault. Also, many of the staff members speak English as a second language and are still doing their best to help customers. I’ve worked in restaurants with drive-thrus, and the pressure to keep order times down while dealing with a lot of customers is very real. When there’s a drive-thru, employees have to prioritize it to prevent traffic from building up outside, so waiting a little longer inside the store is normal. In my experience, the service here has been good. Like anyone else, employees can make mistakes, but they are clearly trying to do their jobs and provide good service. A little patience and kindness go a long way. And on a positive note, I’ve been to many Dunkin’ locations, but the best Frozen Triple Mocha I’ve ever had was made at the Ave Maria location. Great job to the team.

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