Wendy's

3.7
1870 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2124 Us Highway 92 W, Auburndale, FL
33823, United States

Hours

Reviews

3.7
1,870 reviews
5 stars
782
4 stars
425
3 stars
266
2 stars
110
1 star
287

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and poor interactions with staff, particularly during busy hours.

Food Quality

There were numerous complaints about food being served cold, incorrect orders, and items missing from orders.

Staffing Issues

Many reviews highlighted that the location is often understaffed, leading to delays and a lack of customer service.

AI Ordering System

The introduction of an AI ordering system received mixed feedback, with many customers expressing frustration over its inefficiency and errors.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food quality was good on occasion.
  • PP
    Play
    Dec 26, 2025
    1.0
    When I walked in I placed a order at the kiosk because I know how rude the average 9-5 employee can be. To no surprise here’s my story. I glanced over and noticed the young lady with BLODNE SHORT HAIR smiling ear to ear while talking to another fine BLACK gentleman. As soon as I walked over to the counter I wasn’t greeted what’s so ever and she gave me a nasty look? What did I do to deserve this treatment? Furthermore once I greeted her she still didn’t offer a greeting back. Our entire interaction was solely based off of just speaking nothing more I expect the upmost in customer care because the STORE I MANAGE I EXPECT NOTHING ELSE!!
  • JV
    José Campusano Vizcaíno
    Dec 22, 2025
    5.0
    Excelente comida y servicio
  • NH
    Nigel Henderson
    Dec 21, 2025
    2.0
    Food was decent, took about 25 mins even though there was about 2 other people waiting for food. Then when my food arrived I got regular nuggets instead of spicy and when I went to get them changed they had none done so I had to wait for them to make a new batch. Great more waiting.
  • RG
    Roslyn Grace
    Dec 1, 2025
    1.0
    I've been dealing with a fiancé who had a major heart attack on the 7th of November. He's been in the ICU ever since. I have MS & daily migraines. After another long day of no answers from the doctors in regards to moving forward. I threw my hands up and said, "I'm not cooking. I'm going to Wendy's"! I figured with all the stress I've been under for more than 3 weeks, I'm going to go off my diet and treat myself. NEVER AGAIN! AT LEAST NOT HERE!!! I ordered the Baconator with pickles and a large fry. I also ordered a small fry for my dog. Since there was a car in front of me, I didn't think it was odd that my order was ready by the time I got to the window. So, I drive home to The Hamptons, a 55+ Community. Understand that Wendy's is less than 5 minutes from my home. Yet, when I got home, my fries were ice cold! And the Baconator had 2 TWO pieces of damn bacon! AND NO PICKLES! And of course I didn't get a receipt!!!! So the complaint form, if you want to call it that, didn't get the correct restaurant store number on it, which is why I'm here. I paid just over $15 for a sandwich that wasn't what it should have been, and ice-cold fries!!! I'M VERY PISSED ABOUT IT! So, Wendy's...I'd like to thank you for making the "treat" I had gotten for myself after almost losing the man I love while dealing with Multiple Sclerosis and living well below the poverty line...thanks for just adding to the bullshit I've been dealing with. I WILL NEVER EAT AT WENDY'S AGAIN! I'M DONE! I'VE HAD ENOUGH!
  • AN
    Alberta N
    Nov 12, 2025
    1.0
    Service is slow

Frequently Asked Questions About Wendy's

Is 2124 Us Highway 92 W Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on 2124 Us Highway 92 W?

The drive-thru is open daily from 6:00 AM to 2:00 AM.