Panera Bread

Reviews

• II

  Isabella Ihndris

  Mar 23, 2026
  1.0
  3 times now I've ordered a Mac and cheese BOWL and it is either rung up as a "small" or I'm simply given a small despite what the receipt says. Pregnant and disappointed
• KR

  Kayla Robin

  Mar 13, 2026
  2.0
  Today I visited this Panera Bread location and had a very unpleasant experience with an employee named Sheryl. Last year I came here and had a great experience—an employee helped me customize a sandwich to my liking because I’m a picky eater. Because of that positive visit, I felt comfortable coming back and ordering the same thing (I even kept a picture of the receipt so I can order the exact same thing). However, before we even fully walked up to the counter today, Sheryl abruptly said, “What do you guys want to order?” with no greeting or friendliness at all. When I gave her my order and asked to remove a few items, she responded by saying, “What? That’s dumb.” I was shocked and said “Excuse me?” She then continued by asking why I would order a sandwich just to remove so many things. I explained that I don’t eat meat and would prefer tuna instead. I even turned my phone around and showed her the exact receipt from March of last year and she responded, “Okay, I get it, but that’s dumb.” I asked her several times to point at a similar recommendation for me and she didn't even turn around. I then had to get help from the person next to me. At that point I felt completely disrespected and shut down. The person I was with said we didn’t have to eat there, and only then did she say, “It’s whatever, I’ll do whatever you want.” Which again is RUDE. This interaction felt extremely unprofessional and unwelcoming. I’ve had good experiences with Panera in the past, but unfortunately after this experience I will not be returning to this location.
• AC

  Amber Cleveland

  Feb 26, 2026
  5.0
  I made a mistake on my catering order. They team and Manager helped me correct it and made me another catering order on the spot. It was a tremendous help. Thank you!
• JR

  Jennifer “JRod” Rodriguez

  Feb 18, 2026
  5.0
  So good went to lunch with my sis always a great spot!
• RM

  richie mallette

  Feb 14, 2026
  5.0
  I just want to give a shout-out to Zenia! Her customer service is beyond amazing, sometimes the shortest conversations go the longest way, her smile and words were exactly what I needed to change the course of my day and for that im greatful. Keep doing you! -Rich from Michigan

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