Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,282 reviews
5 stars
1,018
4 stars
481
3 stars
268
2 stars
157
1 star
358
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, particularly the grilled chicken and Tropichop bowls, though there were complaints about overcooked or dry chicken and mushy rice.
Service Issues
Many reviews highlighted slow service, incorrect orders, and rude staff, particularly in the drive-thru, leading to frustration among customers.
Cleanliness
Several customers noted that the dining area and restrooms were not well-maintained, with dirty tables and unsanitary conditions reported.
Portion Sizes
There were mixed reviews regarding portion sizes, with some customers feeling that portions had decreased over time and others expressing satisfaction with the value for money.
Customer Experience
While some customers had positive experiences with friendly staff, others reported poor customer service and communication issues, particularly with language barriers.
- RRRosangelica Abreu romeroNov 17, 20251.0Mala atención. Pides comida y te sirven poco. Ya han sido varias veces que pido carne y solo me dan 2 pedazos pequeños. No recomiendo este sitio y el personal grosero!
- SPs pNov 11, 20255.0Manager was great to accommodate my order , I wrongly placed order in a different store called customer service was not able to get through, but the manager was empathetic and took her time to listen to me , Appreciated for the service
- CMChristian MaillouxNov 8, 20251.0If you are so cheap keeping everything behind the counter and bathroom soap so cheap it doesn’t even clean your hands I can only imagine what food you serve instead of throwing it away
- JFJuan FigueroaOct 27, 20255.0The chicken was very tasty and the the serving were plentiful the ONLY thing I don't like is this question that they asks as if it sounds better... and Chipotle does the same thing: What is the other "PROTIEN" you would like.... just ask me would you like the additional Chicken or Pork Chops! Come on just because Chipotle is trying to sound intelligent with the same dumb question don't do a Monkey see Monkey do!
- CFCarla FirlotteOct 24, 20253.0Food is good for "fast food" but this is the 3rd time that the drive-thru has left out my sauce for the Tropi Chop bowl. This evening, I asked for extra and again it was left out. Yes, I should have checked but was in a hurry. Get home...there is NO sauce at all. It's on the receipt and there's a section in all CAPS - "SAUCE SUMMARY" - 3 Pineapple Rum. How can you miss this?! I call and get an automated response to download the app. Small problems, I know, but frustrating.
Frequently Asked Questions About Pollo Tropical
What are the regular operating hours of Pollo Tropical in Altamonte Springs?
Pollo Tropical is open daily from 10:30 AM to midnight in Altamonte Springs.
Where is Pollo Tropical located in Altamonte Springs?
It is located at 489 FL-436, Altamonte Springs, FL 32714, United States.
Does Pollo Tropical offer delivery service?
Yes, delivery is available every day from 10:30 AM to 11:30 PM; orders can be placed at https://order.pollotropical.com/menu/pollo-tropical-west-sr-436altamonte-sprgs-fl?handoff=delivery.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves fresh Latin American-inspired dishes, including traditional Cuban meals like grilled chicken and mojo roast pork with sides such as black beans and rice.
Does Pollo Tropical accept credit card payments?
Yes, Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, offers a children's menu, high chairs, wheelchair accessible entrance, seating, parking, and restrooms.
Can I order food online from Pollo Tropical?
Yes, you can view the menu and place orders online at https://order.pollotropical.com/menu/pollo-tropical-west-sr-436altamonte-sprgs-fl/.
Are there any nearby gyms to Pollo Tropical for customers interested in fitness?
Yes, 'First Place Fitness Equipment' and 'The Worlds Best Gym' are nearby, so you can plan a healthy workout before or after enjoying your meal at Pollo Tropical.
What other quick dining options are near Pollo Tropical?
Nearby fast food restaurants include Taco Bell, Arby's, and Domino's Pizza, giving you a variety of dining choices in the area.
Are there any retail stores near Pollo Tropical where I can shop after dining?
Yes, Family Dollar, LL Flooring, and Mattress One are located nearby for convenient shopping after your meal.