Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported rude or unprofessional behavior from staff, particularly management, leading to negative experiences.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with some customers expressing frustration over having to return multiple times for corrections.
Food Quality
Mixed reviews on food quality, with some customers noting cold or poorly prepared items, while others praised specific menu items.
Cleanliness
Several reviews highlighted unsanitary conditions in the dining area and food preparation, impacting overall customer satisfaction.
Staff Friendliness
While some customers appreciated friendly service, others reported negative interactions, indicating inconsistency in staff behavior.
HJ
Hope J
2 days ago
1.0
wouldn’t recommend ordering on doordash it’s ramadan and i got a bacon burger when i ordered a double stack. I called and no answer just sad.
DL
Daijah Lynn
2 days ago
1.0
Extremely rude. Customer Service does not exist here.
MC
Mike Cullen
Feb 2, 2026
4.0
I used drive up. The cashier was very friendly despite the frigid weather.
AY
Aspen Young
Jan 17, 2026
1.0
Went to go and pick up a DoorDash, obviously tried both doors and every single one of them were locked. This is at around 10 PM…because the doors are locked, I go through the drive-through and the manager I guess it was gave me a big attitude and told me that I had to go through the front door and when I tried to explain to him that the doors were locked, he got smart with me. It was extremely disrespectful. He needs another job not in customer service and a trip to the gym.
GC
Grace Campbell
Jan 16, 2026
3.0
Went inside to get a combo and was going to wait in line and they told me I had to use the kiosk becasue they weren't accepting cash!! I have never been to a Wendy's that ever said that! The manager was rude and wouldn't help. Thankfully I had my card and was able to pay with it, but really?? There was no ketchup, straws, snd the area where you were supposed to get the ketchup was disgusting!! No clean tables, bathroom was a mess and they weren't busy either....I may never come to this one again...worst service ever!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's drive-thru at 2151 Kirkwood Hwy?
The Wendy's drive-thru is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location in Wilmington serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissants, biscuits, sandwiches, coffee, and sides.
Is delivery available from Wendy's at this location?
Delivery is available where offered. To check if delivery covers your area, use the Wendy's app or visit order.wendys.com and enter your delivery address.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Can I order Wendy's food online or through an app?
Yes, you can order through the Wendy's app or online at order.wendys.com.
Does Wendy's offer dine-in, takeout, and drive-thru services?
Yes, this Wendy's location offers dine-in, takeout, drive-thru, and delivery where available. They do not offer curbside pickup.
Where can I provide feedback or contact this Wendy's location?
You can call (302) 482-2272 directly, reach Customer Care via their Contact page, call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey online.
What nearby places can I visit before or after dining at Wendy's on Kirkwood Hwy?
Nearby places include Walgreens for pharmacy and convenience needs, Blue Rhino Propane Exchange, and the Jamaican restaurant The Mayne Dish for additional dining options.
Are there any beauty salons or spas near Wendy's on Kirkwood Hwy?
Yes, nearby beauty salons include VRNSH Studio, Naplesthetics LLC, Maribel Vargas The Tops Salon, and Gem's Beauty Lounge for hair and spa services.
Is there a gas station or wholesale club close to Wendy's for convenience shopping?
Yes, BJ's Gas Station and BJ's Wholesale Club are nearby for fuel, shopping, and discount purchases.
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