Taco Bell

Reviews

• MM

  Mila

  Jan 17, 2026
  5.0
  I like this taco bell a lot. This was my first time going inside to this fast food restaurant. The guy who took our order has a disability. Shout out to him for his patience and kindness. The cheese quesadilla came out quickly within 2 minutes. I also got a small mountain dew.
• KS

  Know No Good Silva

  Jan 14, 2026
  2.0
  Got home looked in the bag. Cheese grilled steak burrito is not there. Half of my chicken quesadilla was not there.
• JM

  Jennifer Missimer

  Jan 6, 2026
  1.0
  I have always enjoyed this Taco Bell location, but the decision to replace human employees with an AI ordering system is deeply disappointing and unacceptable. Customers come here expecting real customer service, not to be forced into interacting with a machine. This change feels like a blatant attempt to cut costs at the expense of both employees and customers. Human interaction matters, and removing it degrades the entire experience. Even your own staff acknowledge that these changes are widely disliked. If this direction continues, you risk driving loyal customers away and damaging the franchise long-term. I strongly urge you to reconsider this approach and return to a standard, human-centered model of customer service.
• CT

  Christopher Thompson

  Dec 1, 2025
  4.0
  Clean and rapid with the kiosk or mobile app ordering. Close to popular and busy Wilmington shopping.
• CD

  Catherine Dougherty

  Nov 25, 2025
  2.0
  Stopped at the drive-thru tonight (11/20/25 around 3:40 PM) to pick up my mobile order, and the service was… awkward. The young woman at the window barely acknowledged me. She handed me both bags without saying “here you go,” “have a good night,” or anything at all, so I sat there unsure if my order was complete. When I asked, “Sorry, is that it?” she just said “yeah” in an annoyed tone and immediately turned to her coworker to talk about how she couldn’t wait to leave. I don’t expect anyone to be overly friendly, but basic communication like “here’s your food, have a good night” goes a long way. The whole interaction felt very strange and unpleasant.