At Papa Johns Pizza in Wilmington, DE, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Wilmington pizza for any occasion. Call us for pizza delivery in Wilmington or stop by 3403 LANCASTER PIKE for carryout to order the best pizza in Wilmington, along with breadsticks, wings, and more!
Customers frequently reported poor service, including long wait times, unresponsive staff, and difficulty reaching the store by phone.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked items, incorrect orders, and unsanitary practices.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor handling of complaints and lack of accountability for mistakes.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted improvements in food quality during certain visits.
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Ann Davis
3 days ago
1.0
My grandbaby pizza is ordered her for dinner was burned up i always get her the same thing all the time
RC
Renee carruth
Feb 17, 2026
1.0
Service was horrible too 2 hours for my food to be delivered good was cold..and to top it off delivery driver didn’t even wait for me to answer the door just put my food on the ground and left
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x
Feb 17, 2026
1.0
dont order here I got food poisoning for two days from a simple pizza
EM
Erica Muniz
Feb 7, 2026
1.0
A drive came back with an order after attempting to deliver and learning she picked up the wrong order. The tender took it right back and placed it on the shelf then handed it to another driver. They should have remade the order.
Then the delivery guy came in from doing drop offs, without washing his hands or removing his outside garments went straight into the food preparation area and started helping prepare the food. Hygiene isn’t something to play with inside a food supply store
LH
Lexie Holliday
Feb 1, 2026
1.0
We placed an online order for a papa pairings with two items ($6.99 each), a pizza, and 4 sauce cups ($3.00). One part of the pairings was garlic Parmesan breadsticks. We received breadsticks with no toppings and no sauce cups. We had to call the store and they confirmed they were out of the ingredients and sent the order anyway, and would refund us only about $7 for the issue. When informed the refund should be $9.99 ($6.99 + $3) we were hung up on. We would order pizza from here frequently without issues, this is extremely disappointing.