CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wilmington is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported long wait times for orders, disorganized service, and unhelpful staff interactions.
Food Quality
While some customers enjoyed the food, many noted a decline in quality, smaller portion sizes, and issues with incorrect orders.
Pricing Concerns
Several reviews mentioned that the prices are perceived as high relative to the quality and portion sizes of the food.
Positive Experiences
Despite the issues, there were numerous positive comments about the friendly staff and enjoyable food, particularly during less busy times.
CW
Christopher Weber
Jan 4, 2026
5.0
My first time ever in a Panera Bread. I had soup and sandwich combo. Grilled cheese with a chicken wild rice and it was absolutely outstanding. Perfect portions served hot and wonderfully tasty. Kept me filled for the rest of the night.
GK
glenn kayea
Dec 12, 2025
2.0
Food was okay, way overpriced, serving size small price high. Felt very dull, servers look like they are working in a Amazon warehouse, just like robots. Again did I mention prices were high. This place is for younger people who don't care how much they pay for food as long as it's ready to pickup with no human contact.
HF
Heather Faulls
Nov 7, 2025
2.0
Would be great if when you did rapid order pick up they actually put your order up to grab instead of hold it behind the counter and ignore you when your trying to ask for it
DA
Divine Apology
Oct 22, 2025
1.0
Rapid pick up is a joke. Food is never ready on time, even when they're empty. Then, if it is ready, it's in the back somewhere and never on the shelf where you can actually grab it and go. Don't bother asking the cooks about it, because they will just ignore you and continue doing what they're doing. It defeats the purpose of "Rapid pick up" if you have to spend time chasing down your order from behind the counter.
JJ
Joey
Oct 15, 2025
1.0
Food was average. Used there "Rapid Pickup", and it took 30 minutes after the pick up time to get ready. Saw plenty of people walking up and ordering faster than myself who "pre ordered the food". They have a sign in there that says "Skip the line, order ahead on the app", Lol. Staff looked careless and no desire to check on my food after I notified them it was past my pickup time. I understand if something happens in the kitchen or something else occurs. But waiting 30 min extra after my pick up time is inexcusable for a sandwich.