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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wilmington is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported problems with their orders, including missing items, incorrect food, and long wait times for pickup.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive service.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others noted a decline in quality and portion sizes.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the dining area and food preparation areas.
Atmosphere
The atmosphere was generally described as pleasant, with some customers appreciating the cozy environment despite complaints about ventilation and parking.
HF
Heather Faulls
Nov 7, 2025
2.0
Would be great if when you did rapid order pick up they actually put your order up to grab instead of hold it behind the counter and ignore you when your trying to ask for it
DA
Divine Apology
Oct 22, 2025
1.0
Rapid pick up is a joke. Food is never ready on time, even when they're empty. Then, if it is ready, it's in the back somewhere and never on the shelf where you can actually grab it and go. Don't bother asking the cooks about it, because they will just ignore you and continue doing what they're doing. It defeats the purpose of "Rapid pick up" if you have to spend time chasing down your order from behind the counter.
JJ
Joey
Oct 15, 2025
1.0
Food was average. Used there "Rapid Pickup", and it took 30 minutes after the pick up time to get ready. Saw plenty of people walking up and ordering faster than myself who "pre ordered the food". They have a sign in there that says "Skip the line, order ahead on the app", Lol. Staff looked careless and no desire to check on my food after I notified them it was past my pickup time. I understand if something happens in the kitchen or something else occurs. But waiting 30 min extra after my pick up time is inexcusable for a sandwich.
TD
Trudy D
Oct 14, 2025
2.0
If you order rapid pickup you have to stand in the regular line to wait anyways so there’s no point in ordering ahead - to use rapid pickup…
KC
Kelly C
Sep 17, 2025
5.0
Place is actually impressive, if you go in at noon on a week day, they could be 20 orders deep but this place is very well run and the system they have in place knocking out the orders is truly incredible, well done management