Dunkin'

4.0
488 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilmington, DE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1702 Faulkland Rd, Wilmington, DE
19805, United States

Hours

Reviews

4.0
488 reviews
5 stars
255
4 stars
104
3 stars
44
2 stars
26
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Attitude

Feedback indicated inconsistency in staff friendliness, with some customers experiencing pleasant interactions while others faced rudeness.

Order Accuracy

Many reviews highlighted issues with order accuracy, including wrong items and poorly prepared food.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting it was clean while others found it lacking.

Food Quality

The quality of food and drinks was inconsistent, with some customers enjoying their orders while others received stale or poorly made items.
  • KM
    K Martin
    Dec 31, 2025
    1.0
    Really Dunkin? This is gross. I got a toasted bagel with butter. This looks like cream cheese how it’s just slabbed on there. And that’s the normal amount of butter… not extra.. couldn’t even eat it, it was so gross. The bagel was cold as well. It wasn’t even that busy when I was there. It’s like the person that made it hates their job. The lady at the window though was extremely nice!!! - she’s prob the only thing saving this location.
  • EL
    Emily Lapp
    Dec 20, 2025
    2.0
    This Dunkin is usually good but lately my bagels have been burnt pretty consistently. Not sure why this is acceptable to serve.
  • KS
    Karthikeyan S
    Dec 11, 2025
    1.0
    The quality of service is lacking. I placed an order for donuts and waited for 10 minutes, while someone who ordered after me received theirs. When I inquired with one lady about my order, she didn't respond, and after a few moments, I asked another person who was helpful, but that lady was informing him that he had already asked everyone. Customer service is inadequate.
  • MJ
    Michael Johnson
    Dec 4, 2025
    1.0
    Staff is rude and unprofessional. There's a high likelihood they will talk about you in another language, assume you don't understand them, and proceed to make jokes at your expense in another language. Mind you while the store is busy and full of customers. Nice to know that the employees still have time for comedy acts while working on the clock. If I conducted myself like this I'd be fired, but I guess that's just the work culture at this location. Some stores aren't worth visiting, this very well may be one of them, just based on poor customer service. I'd much rather support a location with more professional staff that isn't going to disrespect the patrons.
  • NA
    Natalie Askin
    Dec 4, 2025
    5.0
    I just got coffee and had to write a review- they were so so nice!! Truly made my day just with simple kindness, which I rarely see at a dunkin honestly!! Definitely my new favorite dunkin in the area

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Wilmington, DE?

Dunkin' in Wilmington, DE is open Monday to Friday from 5:00 AM to 8:00 PM, Saturdays from 5:30 AM to 8:00 PM, and Sundays from 6:00 AM to 7:00 PM.

Does Dunkin' in Wilmington offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.