Chipotle Mexican Grill

3.8
953 reviews
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Business Details

3700 Kirkwood Hwy, Wilmington, DE
19808, United States
(302) 994-1069
https://locations.chipotle.com/de/wilmington/3700-kirkwood-hwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2699
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About

Mexican Restaurant
Chipotle Kirkwood Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3700 Kirkwood Hwy, Wilmington, DE
19808, United States

Hours

Reviews

3.8
953 reviews
5 stars
419
4 stars
251
3 stars
102
2 stars
58
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being unhelpful or dismissive.

Food Quality

While some customers enjoyed the food, there were numerous complaints about portion sizes being small and inconsistent, as well as issues with food freshness and hygiene.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and overflowing trash cans noted by multiple reviewers.

Order Accuracy

A significant number of reviews mentioned incorrect orders or missing items, leading to customer frustration.

Staff Attitude

Several reviews highlighted a lack of friendliness among staff, contributing to a negative dining experience.
  • SL
    Samantha L
    Dec 29, 2025
    1.0
    Don’t let your card decline because they’ll look at you like you’re crazy . I came back 10 mins after because I was having an issue with a new card I got and they said they threw the bowls away 😂 customer service was trash
  • JB
    John Beers
    Dec 9, 2025
    4.0
    Not open till 11:00 like it says
  • LS
    Lauren Schlosser
    Nov 21, 2025
    5.0
    I personally want to thank and shout out ms.kimmy she provided wonderful service to my self and my daughters , we walked in with issues from online ordering and she made sure we left happy and all issues resolved . I would recommend this location especially for the staff . Friendly and all smiles . Thank you again ladies
  • SD
    Sunny Dee
    Nov 9, 2025
    4.0
    The new red chimichuri is DELISH, paired with Angus steak and my favorite toppings. Want to buy in bulk
  • DC
    Drea Ceja
    Nov 5, 2025
    3.0
    My food was great supper tasty and delicious love the vinaigrette they added as an option they made my food quickly and everything was great but I could literally count the 8 pieces of asada steak strips they put in my bowl 😕
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill on Kirkwood Highway?

Chipotle Kirkwood Highway is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Kirkwood Highway located?

It is located at 3700 Kirkwood Hwy, New Castle, Wilmington, DE 19808, USA.