Chipotle Mexican Grill

3.8
950 reviews
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Business Details

3700 Kirkwood Hwy, Wilmington, DE
19808, United States
(302) 994-1069
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Kirkwood Highway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3700 Kirkwood Hwy, Wilmington, DE
19808, United States

Hours

Reviews

3.8
950 reviews
5 stars
419
4 stars
250
3 stars
102
2 stars
58
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were numerous complaints about portion sizes being small and inconsistent, as well as issues with freshness and flavor.

Customer Service

Customer service experiences varied widely, with several reports of rude staff, incorrect orders, and a lack of attentiveness, leading to dissatisfaction among patrons.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, overflowing trash cans, and unsanitary food handling practices.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor food presentation, indicating a need for better order management.

Atmosphere

The dining environment was often described as uninviting, with complaints about noise levels, staff attitudes, and overall maintenance of the space.
  • LS
    Lauren Schlosser
    3 days ago
    5.0
    I personally want to thank and shout out ms.kimmy she provided wonderful service to my self and my daughters , we walked in with issues from online ordering and she made sure we left happy and all issues resolved . I would recommend this location especially for the staff . Friendly and all smiles . Thank you again ladies
  • SD
    Sunny Dee
    Nov 9, 2025
    4.0
    The new red chimichuri is DELISH, paired with Angus steak and my favorite toppings. Want to buy in bulk
  • BE
    Blaine Elzey
    Nov 7, 2025
    4.0
    Good all-around. the wait was maybe 10-15m.
  • DC
    Drea Ceja
    Nov 5, 2025
    3.0
    My food was great supper tasty and delicious love the vinaigrette they added as an option they made my food quickly and everything was great but I could literally count the 8 pieces of asada steak strips they put in my bowl 😕
  • HG
    Huaiying Gu
    Sep 20, 2025
    1.0
    I bought 4 babacoa and almost no meat in the bowl. I purchased babacoa more tha 100 times from other locations and never have this issue. I understood sometimes more or sometime less. But this time almost no meat. I almost thought they probably gave me the vegetarian bowl. Will never go back. Be careful when you order. More than 12 dolloars ! it is not worth to buy at chipotle anymore . Stay away from this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill on Kirkwood Highway?

Chipotle Kirkwood Highway is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Kirkwood Highway located?

It is located at 3700 Kirkwood Hwy, New Castle, Wilmington, DE 19808, USA.