Papa Johns Pizza

2.7
207 reviews
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Business Details

480 People's Plaza, Newark, DE
19702, United States
(302) 838-7693
https://locations.papajohns.com/united-states/de/19702/newark/480-peoples-plaza
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About

Pizza Restaurant
At Papa Johns Pizza in Newark, DE, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Newark pizza for any occasion. Call us for pizza delivery in Newark or stop by 480 People's Plaza for carryout to order the best pizza in Newark, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
480 People's Plaza, Newark, DE
19702, United States

Hours

Reviews

2.7
207 reviews
5 stars
54
4 stars
29
3 stars
16
2 stars
14
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and difficulty in resolving these problems.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including mold and lack of proper hygiene practices among staff.

Food Quality

Customers expressed dissatisfaction with the quality of food, citing undercooked items, soggy pizzas, and overall poor taste.

Staffing Issues

Multiple reviews noted that the location is often understaffed, leading to delays and a chaotic environment.
  • PI
    Patata Injali
    6 days ago
    1.0
    Very unprofessional staff made our order wrong and when I called back to tell them they said I have to pay more to correct it even though it was their mistake
  • WM
    William Mayes
    Nov 5, 2025
    1.0
    I ordered over the phone a large garlic cheese stuffed crust with pepperoni and mushroom something simple. I arrived before the order was finished not abig deal the 1 and only worker I saw said it will be a couple minutes so I paid. When the pizza was done after i already paid is when I was informed they did not have mushrooms and substituted extra pepperoni. What really frustrated me is that my pizza order was taken from someone not at the store and because of that they didn't know the store didn't have mushrooms I would have changed my order if I was given the correct information.
  • SM
    Shanda Miller
    Sep 6, 2025
    1.0
    If I could give this store 1/2 star I would. This is the 3rd time I walked into this located in People Plaza Shopping center Glasgow Delware. I tried ordering 2 large pizzas one topping each always and I mean always a problem. It's the same person each time telling me I have to wait 45 mins to 1hour for all the Door Dash orders prior to placing my order. Why should I have to wait that long and I am a walk-in. When I say that's INSANE😡 Please Corporate Papa Johns come to that location and do a secret shoppers especially around Saturdays between 8 and 9 P.M. You will see for yourself. 🎤
  • CL
    Connor Langley
    Sep 3, 2025
    1.0
    Disgusting the guy was wearing slides and the woman had no socks on in Crocs pizza was disgusting and I'll never be back
  • SP
    Silver Planet
    Aug 5, 2025
    1.0
    Mold, everywhere. I walked in to pick an order and water dripped on my head. I look up and it was from the ac vent and there was mold all over the vent and ceiling. I looked around the whole ceiling and there was mold everywhere, in the lights, on the ceiling. Not healthy at all.
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Newark, DE?

Papa Johns Pizza in Newark, DE is open daily from 11:00 AM to 11:00 PM for both delivery and takeout.

What delivery and pickup services does Papa Johns Pizza offer?

Papa Johns Pizza offers delivery with no-contact delivery option as well as takeout and order-ahead services.