Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Service quality varied significantly; some praised friendly staff while others experienced rudeness and unprofessional behavior.
Food Quality
Food freshness and taste received mixed reviews, with some customers enjoying their meals while others complained about cold or stale food.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in dining areas and bathrooms.
Speed of Service
Service speed was inconsistent; some customers noted quick service while others experienced long wait times.
MP
Mike Penrose
Nov 13, 2025
1.0
I work in food service/customer service myself. I get the rushes, the anxiety, the horrible customers, but this was a small order and our fine host, jayda, decided to argue with me and my wife about one singular item on my receipt that she swore, for a minute straight that it was only a natural lemonade we purchased. She then reached in our suv grabbing the receipt saying it wasn't our receipt and I had said, "no we paid for a small strawberry lemonde as well." She said oh my God, then grabbed the SMALL STRAWBERRY LEMONADE THAT WAS ALREADY MADE ON THE DRIVE THRU COUNTER, and gave it to us. A redundant exchange for a solid 57 seconds of how we didn't order that and that was not our receipt. That was ridiculous jayda, smh, 0/5 customer service, should be fired. We were not rude, we were very calm in demeanor, but she was very adamant about herself and how we did not purchase a small strawberry lemonade...
TW
Tee Webb
Nov 13, 2025
5.0
Always is a good choice when it's too late to make dinner or I just don't have the energy. The food is good, not great, but it is fast food after all. Prices are fair, I guess, but I usually stick to the Biggie Bags which are enough to fill me and probably more than I should have anyway.
There's always a line at the drive-thru but it always moves fast. The staff is always pleasant and the order is ready by the time I pay. And, they always seem to get the order right unlike some other fast food Mcplaces. So kudos to the staff. Fast, efficient and friendly. 👍🏼
Also I've noticed their Frosty machine is always working. Crazy, right? Not like the other Mcplace where the milk shake machine is out of order half the time.
JE
Jayce English
Oct 5, 2025
1.0
I spend a lot of money here all the time. Tonight I spent almost 20$ to get told I cannot get a sauce for my fries unless I pay 50 cents. This store will never get my money again! This is not the first time I dealt with this with this location. They are very very in accommodating and the service is trash!!
JO
Juan Ortiz
Sep 22, 2025
1.0
If they dont have something you ordered theyll hand you a large fry per item and call it even regardless of price difference, or theyll look at you like youre stupid and ask about a substition if you ask for money back for what youre not getting.
TW
Tjl W
Sep 16, 2025
4.0
I just got a Jr cheeseburger because their burgers are the best tasting. I wish their fries were like McDonald's or at least back the way they used to taste. Why trying to be healthier always turn out nasty or bad🤷🏾♀️.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in New Castle, DE?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter New Castle, DE into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (302) 328-3037.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hares Cor 1437 Wendy’s serve breakfast?
Yes, this Wendy’s location in New Castle, DE serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's in New Castle, DE currently open?
Yes! This Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-through service?
Yes, the Wendy's at 140 N Dupont Hwy offers a drive-through open every day from 6:30 AM to 2:00 AM.
Can I order Wendy's for delivery or takeout near me?
Yes, delivery and takeout are available. Check availability by entering your address on the Wendy's app or at order.wendys.com.
What payment methods does Wendy's at New Castle accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's location serve breakfast?
Yes, this location serves breakfast daily with a variety of breakfast combos and sandwiches available via the app or in-restaurant.
How can I contact Wendy's at 140 N Dupont Hwy for feedback or questions?
You can call them directly at (302) 328-3037, use the live chat on their Contact page, or fill out a customer satisfaction survey online.
Where can I check the menu and pricing for this Wendy's?
Visit order.wendys.com or use their mobile app to see menu items and pricing for this location.
What other dining options are nearby Wendy's at 140 N Dupont Hwy?
Nearby restaurants include Arby's for American fast food and IHOP for breakfast and brunch.
Are there any banks or financial services close to Wendy's for convenience?
Yes, WSFS Bank and Citizens Bank are nearby, useful if you need banking services before or after your meal.
What other amenities or services are close to this Wendy's location?
Nearby you'll find The Home Depot for home improvement needs, Planet Fitness for workouts, and ChristianaCare-GoHealth Urgent Care for medical assistance.