Wendy's

3.9
1938 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
140 N Dupont Hwy, New Castle, DE
19720, United States

Hours

Reviews

3.9
1,938 reviews
5 stars
841
4 stars
522
3 stars
310
2 stars
105
1 star
160

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Service quality varied significantly; some praised friendly staff while others experienced rudeness and unprofessional behavior.

Food Quality

Food freshness and taste received mixed reviews, with some customers enjoying their meals while others complained about cold or stale food.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in dining areas and bathrooms.

Speed of Service

Service speed was inconsistent; some customers noted quick service while others experienced long wait times.
  • MP
    Mike Penrose
    Nov 13, 2025
    1.0
    I work in food service/customer service myself. I get the rushes, the anxiety, the horrible customers, but this was a small order and our fine host, jayda, decided to argue with me and my wife about one singular item on my receipt that she swore, for a minute straight that it was only a natural lemonade we purchased. She then reached in our suv grabbing the receipt saying it wasn't our receipt and I had said, "no we paid for a small strawberry lemonde as well." She said oh my God, then grabbed the SMALL STRAWBERRY LEMONADE THAT WAS ALREADY MADE ON THE DRIVE THRU COUNTER, and gave it to us. A redundant exchange for a solid 57 seconds of how we didn't order that and that was not our receipt. That was ridiculous jayda, smh, 0/5 customer service, should be fired. We were not rude, we were very calm in demeanor, but she was very adamant about herself and how we did not purchase a small strawberry lemonade...
  • TW
    Tee Webb
    Nov 13, 2025
    5.0
    Always is a good choice when it's too late to make dinner or I just don't have the energy. The food is good, not great, but it is fast food after all. Prices are fair, I guess, but I usually stick to the Biggie Bags which are enough to fill me and probably more than I should have anyway. There's always a line at the drive-thru but it always moves fast. The staff is always pleasant and the order is ready by the time I pay. And, they always seem to get the order right unlike some other fast food Mcplaces. So kudos to the staff. Fast, efficient and friendly. 👍🏼 Also I've noticed their Frosty machine is always working. Crazy, right? Not like the other Mcplace where the milk shake machine is out of order half the time.
  • JE
    Jayce English
    Oct 5, 2025
    1.0
    I spend a lot of money here all the time. Tonight I spent almost 20$ to get told I cannot get a sauce for my fries unless I pay 50 cents. This store will never get my money again! This is not the first time I dealt with this with this location. They are very very in accommodating and the service is trash!!
  • JO
    Juan Ortiz
    Sep 22, 2025
    1.0
    If they dont have something you ordered theyll hand you a large fry per item and call it even regardless of price difference, or theyll look at you like youre stupid and ask about a substition if you ask for money back for what youre not getting.
  • TW
    Tjl W
    Sep 16, 2025
    4.0
    I just got a Jr cheeseburger because their burgers are the best tasting. I wish their fries were like McDonald's or at least back the way they used to taste. Why trying to be healthier always turn out nasty or bad🤷🏾‍♀️.

Frequently Asked Questions About Wendy's

Is Hares Cor 1437 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.