Papa Johns Pizza

3.3
251 reviews
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Business Details

529 Basin Rd, New Castle, DE
19720, United States
(302) 322-0770
https://locations.papajohns.com/united-states/de/19720/new-castle/529-basin-rd
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About

Pizza Restaurant
At Papa Johns Pizza in New Castle, DE, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Castle pizza for any occasion. Call us for pizza delivery in New Castle or stop by 529 Basin Rd for carryout to order the best pizza in New Castle, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
529 Basin Rd, New Castle, DE
19720, United States

Hours

Reviews

3.3
251 reviews
5 stars
98
4 stars
39
3 stars
23
2 stars
24
1 star
67

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous customers reported unsanitary conditions, including flies and dirty workstations.

Food Quality

Inconsistent food quality was noted, with complaints about undercooked pizzas and missing toppings.

Customer Service

Many reviews highlighted poor customer service, including unresponsive staff and rude interactions.

Delivery Issues

Frequent complaints about delayed deliveries and incorrect orders were reported.

Staff Behavior

Several customers mentioned unprofessional behavior from staff, including lack of hygiene practices.
  • RG
    Ricky Gomez
    Jul 23, 2025
    5.0
    Good quality of food and good service i always order online
  • TS
    The Sheik
    Jun 7, 2025
    1.0
    DO NOT EAT HERE!!!! I repeat, DO NOT EAT HERE!!!! Please avoid this place if you don't want to get sick. I am an Uber Eats delivery driver, went there today to pick up food for two of my customers. If I said the place is disgusting, that would be an understatement. When I was waiting for the food, there were mosquitoes, gnats, and flies all over the place. When you walk in the front door of the establishment, there's a bench to the left. There were tons of dead mosquitoes, flies, and gnats on the windowsill next to the bench. I do not understand why they would leave those dead bugs there instead of cleaning it up. Bugs was also flying behind the counter in the area where they make the pizzas. The walls were dirty. It looked like it hadn't been cleaned in months. The counter was dirty, the work station was a mess.The place has a stench, and it was very unsanitary. It was so hot in there that it felt like I was in a sauna.The staff seemed to be nonchalant about it. Either they didn't notice the bugs, or they just didn't care. I believe they just didn't care. Please avoid eating here if you are not planning on getting sick. This place should be closed down for cleaning. The health department should inspect this place. I'm sure they would shut it down after the inspection. Management and the franchise owner should be ashamed of themselves.
  • AH
    Anthony Houghton
    Jun 4, 2025
    5.0
    The food is really good and the staff there is so nice 👍
  • KV
    Kerri Vester
    Jun 2, 2025
    1.0
    Terrible attitudes , nasty store, avoid at all cost if you don’t want to get sick. I absolutely had food poisoning after eating here. Also not to mention I waited 1 hour for my pizza. No good.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in New Castle, DE?

Delivery is available Monday to Thursday from 11:00 to 23:00, Friday and Saturday from 11:00 to 00:00, and Sunday from 11:00 to 23:00.

Does Papa Johns Pizza offer takeout services and what are the hours?

Yes, carryout is available Monday to Thursday from 11:00 to 23:00, Friday and Saturday from 11:00 to 00:00, and Sunday from 11:30 to 23:00.