Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in New Castle, DE, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best New Castle pizza for any occasion. Call us for pizza delivery in New Castle or stop by 529 Basin Rd for carryout to order the best pizza in New Castle, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.3
252 reviews
5 stars
98
4 stars
39
3 stars
24
2 stars
24
1 star
67
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty workstations and lack of gloves or hair nets among staff.
Service Issues
Customers frequently reported poor customer service, including unresponsive staff, long wait times, and incorrect orders.
Food Quality
There were numerous complaints about the inconsistency in food quality, with many customers receiving poorly made or cold pizzas.
Delivery Problems
Many customers experienced significant delays in delivery, with some orders taking over two hours or being delivered incorrectly.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- RVRob VDec 21, 20253.0The store was pretty small and employees were "comfortable" I noticed no gloves being worn. There was not much room in the store and no menu posted at all. The food was just ok. I would find another PJ's if I want it again.
- RGRicky GomezJul 23, 20255.0Good quality of food and good service i always order online
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in New Castle, DE?
Delivery is available Monday to Thursday from 11:00 to 23:00, Friday and Saturday from 11:00 to 00:00, and Sunday from 11:00 to 23:00.
Does Papa Johns Pizza offer takeout services and what are the hours?
Yes, carryout is available Monday to Thursday from 11:00 to 23:00, Friday and Saturday from 11:00 to 00:00, and Sunday from 11:30 to 23:00.
Can I order Papa Johns Pizza online or through an app?
Yes, you can order online via their website or use the Papa Johns app available on iOS and Android for easy ordering and menu browsing.
What types of food products does Papa Johns Pizza in New Castle offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns provide no-contact delivery?
Yes, Papa Johns Pizza offers no-contact delivery service to ensure safe and convenient food delivery.
What special hours does Papa Johns Pizza have during holidays?
On holidays like December 24, 25, 31 of 2024, and January 1, 2025, Papa Johns is open from 11:00 to 23:00.
What other dining options are near Papa Johns Pizza on 529 Basin Rd, New Castle?
Nearby you can find Rivera Artisan Ice Cream for desserts or Casa Mariachi for Mexican cuisine, great spots to visit before or after your pizza meal.
Are there convenience stores near Papa Johns Pizza for quick shopping?
Yes, Quick Stop Mini Market and 7-Eleven are conveniently located nearby for groceries and essentials.
What local services can customers access near Papa Johns Pizza?
Close to Papa Johns are services like New Castle Barber Shop for grooming, Western Union for money transfers, and Spotless Laundromat LLC for laundry needs.
How can I find Papa Johns Pizza in New Castle using public landmarks or centers?
Papa Johns is located near Basin Shoppes, a shopping center and public plaza, making it easy to find in New Castle at 529 Basin Rd.