Dunkin'

3.9
381 reviews
Decked Out Lattes
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Business Details

201 S Dupont Hwy, New Castle, DE
19720, United States
(302) 322-6565
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Castle, DE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
201 S Dupont Hwy, New Castle, DE
19720, United States

Hours

Reviews

3.9
381 reviews
5 stars
204
4 stars
70
3 stars
37
2 stars
19
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude interactions and poor service quality.

Product Quality

Many customers appreciate the freshness of coffee and donuts, but there are complaints about incorrect orders and inconsistent drink quality.

Drive-Thru Experience

The drive-thru service is noted for being fast and efficient, although some customers report long wait times and issues with order accuracy.

Cleanliness

The location is generally described as clean, but there are occasional reports of unsanitary conditions and poor maintenance.

Order Accuracy

Several customers express frustration with incorrect orders and lack of attention to detail in fulfilling requests.
  • SS
    Sue Schultes
    Nov 7, 2025
    1.0
    This lady here who refused to give me her name was short and very disrespectful. I been coming here since my coffee maker broke. Very poor customer service. Shame on you . Your behavior reflects the quality this business has to offer.
  • BH
    Bill Hughes
    Oct 31, 2025
    5.0
    Customer service with a smile. Donut was delicious. A lot of employees and all were busy.
  • TR
    Tammy Reeves
    Sep 10, 2025
    5.0
    I called several Dunkins to put in an order for pickup, but they didn't answer their phone. 😒 However, this one did! Customer Service is excellent. Product was fresh and delicious 😋 Employees are friendly and courteous.
  • JM
    Jose Morales
    Sep 6, 2025
    1.0
    We bought food at the drive-thru and look at the quality of the food.
  • CW
    Chuck White
    Jun 16, 2025
    5.0
    I live right down the street go there just about every morning to get my two large coffees and 6 donuts with my electric scooter the service is very good depending on who is working the guy that works there is very considerate and respectful the Indian lady inside who does the register in the morning has a slight attitude I see that every morning with her but the coffee and donuts are always fresh
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Frequently Asked Questions About Dunkin'

What are the operating hours at Dunkin' in New Castle, DE?

Dunkin' in New Castle, DE operates daily from 4:30 AM to 8:00 PM, with a slightly later opening at 5:00 AM on Sundays.

What holiday drinks are currently available at Dunkin'?

During the holiday season, Dunkin' offers new festive drinks including the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Latte, and the Berry Sangria Refresher.