Chipotle Mexican Grill

3.8
792 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

115A S Dupont Hwy, New Castle, DE
19720, United States
(302) 326-1505
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle NEW CASTLE DELAWARE is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
115A S Dupont Hwy, New Castle, DE
19720, United States

Hours

Reviews

3.8
792 reviews
5 stars
386
4 stars
173
3 stars
61
2 stars
49
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Portion Sizes

Many reviews highlighted dissatisfaction with small portion sizes, often feeling that they were not worth the price paid.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and food areas.

Food Quality

While some customers enjoyed the food, there were complaints about food being old, improperly cooked, or containing foreign objects.

Staff Competence

Several reviews mentioned a lack of staff training and competence, leading to mistakes in orders and poor customer interactions.
  • AP
    Alega Penn
    Nov 12, 2025
    1.0
    They be skimming on the chicken!in the bowls don’t do it! Don’t frequent here!
  • KS
    Kerri S
    Nov 6, 2025
    1.0
    Dont go to the New Castle, Delaware location. Horrible service! Jason (cashier) is very unprofessional using the f word at me multiple times in front of a line of customers as I tried to explain that he had overcharged me..33.00 for 2 carnita burritos after I returned back to location because I felt something was incorrect and he never gave a receipt. When i originally pd I told him wow for 2 burritos and 1 with dbl meat for free with rewards? I ended up getting my refund back but definitely cldve been handled more professionally had it been an older adult there managing. He was glad to hand me the managers card like ge did nothing wrong. As long as he continues to work there, I will not be back to this location.
  • DM
    David Minyard
    Nov 3, 2025
    4.0
    Food was not that great when I got it home i was disappointed because I expected better
  • ET
    Eugena Thomas
    Oct 28, 2025
    3.0
    The staff has a great turnover rate. They always seem to not know what they're doing. It depends on whom serves you to how much they put in your bowl.
  • RJ
    Rosado Josean
    Oct 26, 2025
    4.0
    Pretty good experience
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in New Castle, Delaware?

Chipotle Mexican Grill in New Castle, Delaware is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in New Castle, Delaware?

It is located at 115A S Dupont Hwy, New Castle, DE 19720, United States.