Business Details
About
Mexican Restaurant
Chipotle NEW CASTLE DELAWARE is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
813 reviews
5 stars
401
4 stars
174
3 stars
62
2 stars
51
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff while others reported rudeness and poor attitudes.
Food Quality
Inconsistent food quality; many complaints about small portions, stale items, and incorrect orders.
Cleanliness
Frequent reports of unclean dining areas and unsanitary conditions.
Management Issues
Concerns about management behavior and staff training, with some customers noting a lack of professionalism.
Overall Experience
Overall experiences vary widely, with some customers enjoying their meals while others express dissatisfaction.
- MMMoriah McDougalJan 2, 20265.0We arrived close to closing time and still received great customer service and had super friendly staff. Josh is a great manager and Anthony was a great cashier. We are not from this state and weren’t sure where the best places were to go, but we made the right choice coming to this Chipotle.
- AEAshley Nicole EntertainmentDec 30, 20255.0Star and her team were simply amazing…I’ve been to other chipotles and never did a review or felt like this….beyond respectful and the hospitality was TOP TIER…I felt welcomed and most importantly I didn’t feel rushed. Thank you for an amazing experience…
- JGJoyskary GonzalezDec 28, 20255.0Food is great, staff is hard working and the manager tonight, “Josh”, is leading the team into success! Got my bowl quickly and with great customer service from everyone
- KSKatrina SudlerDec 27, 20255.0I had a great experience at Chipotle thanks to Josh. He was friendly, patient, and made sure my order was exactly how I wanted it. You can tell he actually cares about customer service and takes pride in his work.
- HNHarrison NeubenDec 20, 20252.0I love coming to get a quick bite here, the food is always delicious and the front line does their best getting each order just right, but yesterday I overheard the manager speaking very poorly to the other employees. I can't quote him word for word but he was in the middle of what seemed like belittling the staff at the expo area and carried the same attitude around to the front staff. After I paid, there was an employee that was at the side refilling utensils and I asked for the manager's name, they said his name is "Sergio". I sat down to eat but the manager's behavior was really bothering me and ruining my experience. I can only imagine how he treats his employees behind the scenes.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in New Castle, Delaware?
Chipotle Mexican Grill in New Castle, Delaware is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in New Castle, Delaware?
It is located at 115A S Dupont Hwy, New Castle, DE 19720, United States.
Can I order Chipotle meals for pickup or delivery?
Yes, the Chipotle in New Castle offers both in-store pickup and delivery services.
How does Chipotle ensure the quality of their food?
Chipotle serves responsibly sourced, classically cooked meals using only 53 real ingredients without artificial colors, flavors, or preservatives, following their Food with Integrity principles.
Can I order Chipotle online or via an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available on the Apple Store.
Does Chipotle Mexican Grill in New Castle accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services among other offerings like gift cards and web/mobile delivery.
Is the Chipotle in New Castle LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers and guests.
What are some nearby dining options if I want to try other cuisines near Chipotle?
Nearby dining options include Panda Express for Pan-Asian food, Chick-fil-A for chicken-based meals, and McDonald's or Burger King for fast food.
Are there nearby conveniences or stores to visit before or after dining at Chipotle?
Yes, you can visit AT&T Store for mobile needs, Wawa for convenience and coffee, or use nearby ATMs like Bank of America ATM and PNC ATM for cash if needed.
What accommodations are available near Chipotle Mexican Grill in New Castle?
There are several lodging options nearby including Relax Inn and Budget Motor Lodge, convenient for visitors to stay nearby.