Panera Bread

Reviews

• TD

  Tiffany Davis

  Jan 4, 2026
  3.0
  Dear Panera Management Team, I recently called to inquire about adding red onions and Parmesan cheese to the side of my DoorDash order. During my call, I spoke with an employee named Liz, who informed me that she would try to accommodate the request but stated that she was not going to notify the entire kitchen because they were in the middle of a lunch rush. While I understand that busy periods can be challenging, I believe all customers should receive the same level of service and courtesy, whether they are dining in or placing an order through delivery. I would appreciate it if management could address this matter with Liz to ensure that customer requests and concerns are handled professionally and respectfully, even during peak times. Thank you for your attention to this matter.
• RR

  Ryan

  Dec 28, 2025
  1.0
  It's winter. Turn off the AC. Could enough that soup sitting in the pass turned tepid by the time I picked it up. For clarity, order was placed on the kiosk, last name of 5 on the screen, name or number was never called, and less than 4 minutes passed from placing the order to pickup. How can it possibly cool off that quickly? Avoid sitting inside during colder months or you might freeze. There's nothing "warm or welcoming" about this environment. From freezing air inside during the winter to the lack of greetings from staff to some staff calling out some names but not others when orders are done. Lack of consistency. And not very friendly. Make sure you stand in front of the pass to avoid your food going cold because this employee chose not to call your name for your order but did call the name of the guest who order after you. Crazy
• RR

  Ryan

  Dec 23, 2025
  1.0
  Turn off the air conditioning! It's 30 degrees outside there shouldn't be cold air blowing in the cafe right now.
• RC

  Renee Chrustowski

  Dec 9, 2025
  1.0
  I went to the Panera Bread to order a coffee and a bagel and later. When I got to my room, I found a black foreign object at the bottom of my cup, which I immediately spit out. I took my receipt back to the store and told the cashier, and I got my money back. A couple days later, I had a coupon on the Panera bread Mobil app to purchase an entree and buy a cup of soup for $1.00. The store employees gave me a hard time about redeeming the coupon, they began arguing with me, then lied to me and said that it was expired when it was valid. I was assaulted by some black male, (who appeared homeless and high on drugs). He began threatening me while I was in the store and forced me to leave the public property. I did not appreciate the way I was treated while at the Panera bread and I do not believe people like that should be working in customer service.
• AA

  Andrew

  Nov 19, 2025
  1.0
  15 minutes for a grilled cheese is crazy

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