Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported poor service, including rude staff and long wait times, particularly during the night shift.
Food Quality
Many reviews indicated issues with food quality, including cold meals, incorrect orders, and complaints about food safety.
Staff Attitude
Several customers noted unprofessional behavior from staff, with complaints about rudeness and lack of customer care.
Drive-Thru Experience
The drive-thru was often criticized for long wait times and incorrect orders, leading to customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food experiences, indicating inconsistency in service.
RR
Rob
Oct 23, 2025
1.0
Behavior of the night shift is absolutely ratchet. I ordered togo and waited for 20 additional minutes for my meals. the staff was loudly talking/cussing while also ignoring customers in line. While i was waiting, me and the woman in line next to me witnessed the cashier loudly complaining to her management about a young girl who was waiting for her order. No damn joke this young girl started CRYIN. How are you doing so much as to make a customer cry?? it was downright embarrassing for the manager and the staff. we heard the girl talking to the manager and she was the most softspoken little thing I felt so bad. Ive never seen such Horrible behavior from the staff. I was picking up my order but based on this experience I will never be coming in again, cashier with pink hair needs an attitude and volume adjustment, and management needs to step up and keep those conversations in the kitchen. By the time i got it my food was cold and my bun was soggy. Not to mention half the sodas were flat. Im so dissappointed. Don't go here.
CP
Carla Parker
Oct 15, 2025
5.0
Young staff but friendly. Always like being served her or picking up DoorDash orders.
TS
Tammi Snowman
Sep 27, 2025
1.0
Absolutely the worst. I ordered an online pick. Went to pick it up. Waiting in the drive through line for 45 minutes with only 3 cars a head of me. I paid extra for bbq to dip onto my fries. They didn't give it to me. They didn't even fill the fry containers with the fries all the way. Came home and my whole order was cold. And the lady that served up seemed completely oblivious to everything. I am not sure if it was her first day but a drive through is not for her. I used to work fast food and never was that slow with everything. Not even on my first day of work. I am not even sure if it was her first day or not but assuming it is because of how confused she was. You need to do better Wendy's plus I ordered a JBC sandwich and they gave me a chicken sandwich.
LL
Lamont Lloyd-Harris
Sep 21, 2025
5.0
I gotta know what this Wendy's is selling besides food??? Because the drive-thru line be long from the time y'all open to the time y'all closed. Don't let me find out y'all putting 💸 in them bag's! I'll come buy a burger evertime.
MJ
Malita Jones
Sep 19, 2025
5.0
Jada was the best! Awesome customer service and prompt with my food. Highly recommend
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Dover, DE?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Dover, DE into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (302) 674-5220.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Dover 1167 Wendy’s serve breakfast?
Yes, this Wendy’s location in Dover, DE serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 1596 S. Dupont Hwy, Dover, DE?
Wendy's at 1596 S. Dupont Hwy is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's location offers drive-thru service with hours matching the regular store hours, open daily from 6:30 AM to 2:00 AM.
Is breakfast served at Wendy's in Dover, DE?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, croissants, biscuits, classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on S. Dupont Hwy?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
Can I order Wendy's delivery in Dover, DE?
Delivery may be available near you. To check availability, use the Wendy's app or visit order.wendys.com and enter your delivery address.
How can I contact Wendy's in Dover for questions or feedback?
You can contact Wendy's Customer Care through live chat or call 888-624-8140. For direct contact, call this location at (302) 674-5220 or visit their contact page online.
What are some nearby fast food restaurants to Wendy's at 1596 S. Dupont Hwy?
Nearby fast food options include Burger King and Cali Taco, which customers might visit before or after their meal at Wendy's.
Are there convenience stores near Wendy's where I can stop for other errands?
Yes, nearby convenience stores include Rite Aid, Valero, and Shore Stop, useful for quick stops while visiting Wendy's.
Are there any nearby services related to health or wellness around Wendy's?
Nearby health and wellness services include Ameny Spa for massage therapy, Thriveworks Counseling and Psychiatry, and Dover Family Physicians.
Can I order Wendy's online and is there a dedicated app for it?
Yes, you can order Wendy's online at order.wendys.com or through their mobile app available on the Apple App Store.