McDonald's

3.5
1822 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1788N Dupont Highway, Dover, DE
19901, United States

Hours

Reviews

3.5
1,822 reviews
5 stars
629
4 stars
387
3 stars
376
2 stars
155
1 star
275

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback highlighted a mix of friendly and rude interactions, with some staff being accommodating while others displayed poor attitudes.

Speed of Service

Numerous reviews mentioned long wait times, particularly in the drive-thru, leading to frustration among customers.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions and a lack of attention to hygiene.

Food Quality

Mixed reviews on food quality, with some customers enjoying their meals while others complained about overcooked or incorrect items.
  • KN
    Kah N
    3 days ago
    1.0
    Would not let me use the bathroom with a toddler even though I ordered food! Management needs to change the supervisor. No concept of customer service! Disgusting
  • BJ
    Bernie Johnson
    Jan 3, 2026
    1.0
    Service is horrible, I don’t know who they got working here but this one of the worst McDonald’s I been too. I stop by at this location time to time because of work but everytime I come here I spend about 20-30 minutes waiting for my order even when no customers are present.
  • BB
    Becky Burnett
    Jan 1, 2026
    4.0
    Food is always fresh and hot. Friendly employees. Love the app!
  • SP
    Stephen Parsons
    Jan 1, 2026
    1.0
    This location is always terrible. Ordered two sandwiches waited 10 minutes to be handed a bag that I had been looking at for over five minutes sitting on the counter in the back to get lukewarm soggy sandwiches. No one works the inside dining room it’s pathetic.
  • KM
    Katie McCalpin
    Dec 3, 2025
    2.0
    On 12/2/25 did a curbside order and parked in space 3. We waited for 30 minutes, figuring the store was very busy. As cars around us in their pick up spots (though no one came out) started to leave, we went inside. Could not reach counter due to 20 people waiting for orders and no one available to speak to. We waited a few more minutes and then decided to use the drive-thru to check on order. Especially because my order had disappeared from the app telling us the approximate wait time. Just telling us to enjoy our order. One we had not received. We went to the order board and were asked to go around to window. He couldnt find our order after looking several different ways. The manager couldnt find our order either. Though, both could see my order confirmation email. She apologized, letting me know that she had a bunch of new people and no one to train them. That the trainers didn't show up. She said she would make our order right. She put in the info, handed me our receipt and sent me to the next window. The window where she seemed to had no record of our order. I had to hand her our receipt so she could get it together. She handed us our drink after questioning if we had them already. She gathered our grinch meals. As we left, it was an hour from our original order time. We got to our destination to eat. We had 8 chicken nuggets instead of 10, and no socks in one of our meals. How does this happen!? This entire process was a disaster. The people were nice, but, there is a huge disconnect here. I didn’t go back to the store because it was too late. But, I can tell you, Im not sure if I will trust this location again. Especially for curbside.

Frequently Asked Questions About McDonald's

What are the regular in-restaurant opening hours for McDonald's at 1788N Dupont Highway, Dover, DE?

The McDonald's at 1788N Dupont Highway is open daily from 5:00 AM to 10:00 PM for in-restaurant service.

When is the drive-thru at this McDonald's location open?

The drive-thru is open Monday through Thursday and Sunday from 4:00 AM to 1:00 AM, and on Friday and Saturday from 4:00 AM to 2:00 AM.