Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong modifications.
Customer Service
Feedback highlighted a mix of friendly and rude interactions, with some staff being accommodating while others displayed poor attitudes.
Speed of Service
Numerous reviews mentioned long wait times, particularly in the drive-thru, leading to frustration among customers.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions and a lack of attention to hygiene.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others complained about overcooked or incorrect items.
KN
Kah N
3 days ago
1.0
Would not let me use the bathroom with a toddler even though I ordered food!
Management needs to change the supervisor. No concept of customer service! Disgusting
BJ
Bernie Johnson
Jan 3, 2026
1.0
Service is horrible, I don’t know who they got working here but this one of the worst McDonald’s I been too. I stop by at this location time to time because of work but everytime I come here I spend about 20-30 minutes waiting for my order even when no customers are present.
BB
Becky Burnett
Jan 1, 2026
4.0
Food is always fresh and hot. Friendly employees. Love the app!
SP
Stephen Parsons
Jan 1, 2026
1.0
This location is always terrible. Ordered two sandwiches waited 10 minutes to be handed a bag that I had been looking at for over five minutes sitting on the counter in the back to get lukewarm soggy sandwiches. No one works the inside dining room it’s pathetic.
KM
Katie McCalpin
Dec 3, 2025
2.0
On 12/2/25 did a curbside order and parked in space 3. We waited for 30 minutes, figuring the store was very busy. As cars around us in their pick up spots (though no one came out) started to leave, we went inside. Could not reach counter due to 20 people waiting for orders and no one available to speak to. We waited a few more minutes and then decided to use the drive-thru to check on order. Especially because my order had disappeared from the app telling us the approximate wait time. Just telling us to enjoy our order. One we had not received. We went to the order board and were asked to go around to window. He couldnt find our order after looking several different ways. The manager couldnt find our order either. Though, both could see my order confirmation email. She apologized, letting me know that she had a bunch of new people and no one to train them. That the trainers didn't show up. She said she would make our order right. She put in the info, handed me our receipt and sent me to the next window. The window where she seemed to had no record of our order. I had to hand her our receipt so she could get it together. She handed us our drink after questioning if we had them already. She gathered our grinch meals. As we left, it was an hour from our original order time. We got to our destination to eat. We had 8 chicken nuggets instead of 10, and no socks in one of our meals. How does this happen!? This entire process was a disaster. The people were nice, but, there is a huge disconnect here. I didn’t go back to the store because it was too late. But, I can tell you, Im not sure if I will trust this location again. Especially for curbside.
What are the regular in-restaurant opening hours for McDonald's at 1788N Dupont Highway, Dover, DE?
The McDonald's at 1788N Dupont Highway is open daily from 5:00 AM to 10:00 PM for in-restaurant service.
When is the drive-thru at this McDonald's location open?
The drive-thru is open Monday through Thursday and Sunday from 4:00 AM to 1:00 AM, and on Friday and Saturday from 4:00 AM to 2:00 AM.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 5:00 AM to 1:00 AM, except Monday when it opens at 10:00 AM.
What types of pickup and delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
Which payment options are accepted at the McDonald's on 1788N Dupont Highway?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have drive-thru service available?
Yes, this location has a drive-thru service.
Can I order McDonald's food using a mobile app?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store, or use the online order link.
What nearby hotels can I stay at when visiting this McDonald's?
Nearby hotels include Sleep Inn and Suites, First State Inn, Sleep Inn & Suites Dover University Area, Holiday Inn Express & Suites Dover, Hilton Garden Inn Dover, and Comfort Suites.
Are there any convenience stores or gas stations near the McDonald's at 1788N Dupont Highway?
Yes, Tiger Mart and Exxon & Mobil Stations are nearby for your convenience.
What are some nearby restaurants besides McDonald's in the area?
Wendy's and Bob Evans are nearby dining options you might consider before or after visiting McDonald's.