Dunkin'

3.6
210 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Dover, DE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2920 N Dupont Hwy, Dover, DE
19901, United States

Hours

Reviews

3.6
210 reviews
5 stars
103
4 stars
29
3 stars
16
2 stars
8
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, many customers reported rude behavior and poor service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items and poorly prepared orders.

Cleanliness

The cleanliness of the location received positive remarks, although some customers noted issues with flies and unsanitary conditions.

Speed of Service

Many customers complained about slow service and long wait times, particularly for mobile orders.
  • SW
    Sean Wells
    Nov 4, 2025
    1.0
    I ordered a coffee in the store, and the coffee was placed it on the mobile pickup tray. I asked an employee if there could have been a mistake, if the mobile tray was used for All orders, and was told it was just for mobile orders, so I didn't plan to touch a stranger's coffee. When it had sat there for too long, I was told it was mine buy a different employee. When I told them how their system had failed, I got only a rude and non-apologetic response. Great excuse to just make my coffee at home, who's got time for this?
  • BS
    brian shannon
    Oct 21, 2025
    5.0
    So I came into this location of DD yesterday morning for a few muffins and wanted to use my Apple Pay. I’ve only used Apple Pay once so I was confused. Well Miss Addison who was my CSR asked for my cell phone and made the payment on my phone for me then showed me how to do it next time!!! Above and out of her way she went!!! That’s customer service and I think she gets an A+++++!!! She needs a serve and u pray she gets one soon. Thanks
  • OR
    Orin Reams
    Oct 14, 2025
    5.0
    Great service. Stopped there while traveling four times this year. Coffee and donuts were always excellent.
  • JS
    Jasmin Sacht
    Sep 21, 2025
    1.0
    Walked in and purchased my meal electronically on the screen. Bagels 🥯 came back burnt all around the rim , which I don’t have no idea when there is enough staff to watch the food being prepared around them. Coffee ☕️ wasn’t prepared correctly as well. Will not be returning to this location again.
  • JR
    Jennifer Robinson
    Sep 17, 2025
    1.0
    Horrible horrible experience today. Came thru the drive thru where I was rushed at the window with a girl who had the worst attitude and was like uh just let me know when you’re ready. I was trying to figure out what everyone wanted you know. Then we get to the window. The first drink is wrong missing cold foam all the girls in there had the worst sour attitude and customer service I’ve ever seen and I’ve worked in fast food before. My coffee was also wrong as I asked for cinnamon sugar on top and did not get that. All in all the worst Dunkin experience ever. I’ll continue to go to the Dunkin on route 8 because this place is not the one

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Dover, DE?

Dunkin' in Dover, DE is open daily from 4:30 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services at this location.