At Papa Johns Pizza in Washington, DC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Washington pizza for any occasion. Call us for pizza delivery in Washington or stop by 1348 Brentwood Place NE for carryout to order the best pizza in Washington, along with breadsticks, wings, and more!
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude or unprofessional behavior from staff.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including wrong items and missing components.
Delivery Issues
Delivery service has been criticized for delays, unprofessional behavior from drivers, and problems with food quality upon arrival.
Food Quality
While many customers enjoyed the food, there were complaints about undercooked or poorly prepared items.
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ali mohamed
Dec 28, 2025
1.0
Bad service
AD
Amy Doherty
Dec 12, 2025
1.0
The delivery driver calls you and expects you to come down to his car to get your pizza. He said that's what everybody does. This time he was across the street and down the block. We pay for delivery and tip. WTH?????
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Thomas Lagarde
Dec 5, 2025
5.0
I told them about a problem I add with one of my orders and they offered a free pizza, good customer service.
VU
Victor Udoewa
Nov 8, 2025
1.0
I ordered a family deal for a specialty pizza (garden) and a cheese pizza (for my two topping pizza). But it wouldn’t work ok my phone so I switched to a computer to order it. When it arrived it was two garden or veggie pizzas. When I called the manager wouldn’t fix it because he said I ordered it online and that’s what I ordered. I was surprised at the level of service and the unwillingness to do anything about it. I won’t order from them again.
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Charlie Campbell
Oct 12, 2025
1.0
I was misgendered by staff over and over again. Even after I corrected them. For the record, I am not even transgender. They just did that out of malice. I kept getting called sir and he/him and I’m a female. Disgusting ignorant staff