Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and a lack of responsiveness to customer needs.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their meals.
Speed of Service
Customers frequently complained about slow service, particularly during busy hours, with long wait times reported at both the drive-thru and inside the restaurant.
Food Quality
There were mixed reviews on food quality, with some customers praising the freshness while others reported stale or improperly cooked items.
Cleanliness
While some customers noted cleanliness in certain areas, others reported unsanitary conditions, particularly in the dining area and restrooms.
DB
Darene Barnett
1 day ago
1.0
No English speaker and they rude and unprofessional.
DS
Denise Sachar
Nov 16, 2025
1.0
I can't warn you enough to stay away from this location. If i could give negative starts I would. Whoever owns this franchise should be ashamed of themselves. And so should mcdonald's, for allowing a location to get to this point. Everything on the outside of the building seemed to be in disrepair and broken. While in the Drive-Thru line waiting for my food to be handed to me somebody approached me asking me for money. It seems like this was a regular practice. There was a gentleman right in front of the building who either seem to be on something or in the midst of a mental health crisis.
It left me feeling so uneasy and disgusted that I didn't touch the sandwich or drink that I got from there. Drove further up the road and stopped at a different McDonald's. Unfortunately, I wasted my free breakfast sandwich, but it was worth it to not wonder about the inside of the McDonald's and how it presents itself after seeing the outside of it. The cleanliness was nonexistent, and the customer service didn't make up for it either.... shame.
TH
Tay Honcho
Nov 4, 2025
1.0
So I came into your establishment earlier with my elderly stepfather, and my elderly Uncle and the young lady came to the register and told us that we need to go to the kiosk. What was the point of her being at the register if we needed to use the kiosk I don’t know also I’m not sure if y’all are aware but old people in technology don’t mix very well if we came in there for something slight like a sandwich just a sandwich or some fries we shouldn’t have to use the kiosk. You have a register that McDonald’s is not packed 24 hours a day as to where no one can take your order at the register there was nobody in line so the fact that the young lady came to the register just to tell us to go to the chaos and I’m there with two old people. It’s a problem for me that y’all need to fix it immediately. OK it’s not professional it’s unbecoming. We didn’t even get anything from your establishment because the young lady turned both of the registers off after I caught her out for getting paid for doing nothing what are you at the register for if you can’t take any orders just because you have chaos. It doesn’t mean that the entire world is accepting of that older people don’t have time for that BS. We came in there for something very small they could’ve been ran up at the register and gave to us as soon as we ordered it but because you have lazy workers, they think the kiosk is the register you lost business And you should be looking forward to losing more because I’m gonna spread the word that this location is discriminatory against Black people, especially older Black people that are not familiar with technology. I also will be in touch with the blBetter Business Bureau.
MG
Michael Griffen
Oct 30, 2025
2.0
Oct 30th, 1:00 am…. That entire night shift should be fired. Extremely rude for no reason. The guy on the shift with the curly hair open the the drive thru window and shoved the bag in my hand unprovoked.
MJ
Ms. January
Oct 7, 2025
1.0
I go to this McDonald's quit often and its always something wrong I've brought breakfast sandwiches on my way to work to only have the meat and no egg and vice versa egg with no meat. This morning I ordered a Chicken McGriddle meal this morning to not get the hash brown...Im glad I checked. The manager was so so nasty acting and she refused to give me the hash brown said I had to go back around the drive thru and reorder just for the hash brown to make it a meal. The McDonald's at eastover is closed so the closet one is here on my way to work. The manager need to learn customer service and not just cater to her own race and treat everyone with fearness. She was rude and uvery unprofessional...I purchased that meal 2 to 3 times a week ..The price is always the same ...for some reason she wanted me to pay for each item separately.