Giant Food

Reviews

• AH

  Alexander Hampshire

  Mar 10, 2026
  1.0
  The people who find the items for online order can’t find anything!!! THEY SUCK!!!!!!!
• RW

  Rajanae' Weeks

  Feb 4, 2026
  1.0
  My son is sick and needed to get some things off doordash. Dasher stated in the middle of shopping she was being kicked out of the store stating they were closing at 9pm. It was 8:11pm when she started shopping. I had literally 10 items and a lot of them were doubled items. Dasher wrote me about ten minutes to close to say she couldn’t complete my order because the store said so. INSANE! She was already in the store!!! I have worked for many grocery stores as well as a dasher and I have NEVER heard of such in my life. Then when I called the store to ask when they closed because on “Maps” it states 12am, the woman answered the phone “this is Alabama Ave Giant we close at 9” and hung up lol. Just an unbelievable experience. I don’t usually do reviews , but we have to do better SERIOUSLY!!
• TM

  Takana Kearse (Moo Moo)

  Jan 20, 2026
  5.0
  The Giant Pharmacy is in my neighborhood and one bus ride away from in front my house 🏡. I don't have to go to CVS on Alabama unless I want to. Thank You 😊 Giant for making it easy to fill my Rx's near my home 🏡.
• DL

  Di La

  Jan 19, 2026
  1.0
  It is concerning that this area has no sense of customer service anymore. A manager named Tyree was very rude and unprofessional. Coaching is definitely needed in this store.
• YM

  yasmine moss

  Jan 5, 2026
  1.0
  I am submitting this complaint regarding an unacceptable experience at the Alabama Ave SE Giant. I came in to exchange a package of lamb chops that I had purchased which were expired. Although I did not have my receipt, the customer service associate scanned the item and confirmed that I had paid for it. Despite this verification, I was told that store policy would not allow an exchange because the purchase was not made at that specific location. The associate then called the manager, whose response was even more unprofessional. He approached the situation with a passive‑aggressive tone and stated, “Oh no, you didn’t even buy these here. You cannot exchange them without a receipt.” His demeanor made me feel unseen, unheard, and treated as if I was attempting to deceive the store, even though both he and the associate had already confirmed the item was purchased and not stolen. I want to be clear: I was not requesting a refund — only an exchange for the same item because the meat was expired. To better understand the policy, I called the Bowie, MD Giant afterward. The representative there was polite, professional, and stated that an exchange for expired meat would not have been an issue. This leaves me unsure whether policies differ by location or whether the Alabama Ave manager simply chose not to assist. I know the area well, and I understand that this store may deal with challenging situations. Perhaps the manager was having a bad day. But that does not excuse the lack of professionalism I experienced. No customer should be treated like a manipulator or a scammer — especially when the store’s own system confirmed the item was legitimately purchased. The environment at this location consistently feels unwelcoming. Customers are treated with suspicion, receipts are checked at the door, and the overall atmosphere is drastically different from other Giant stores. Considering I was only minutes away from this location, I should not have to travel 20+ minutes to another store just to complete a simple exchange. I am requesting clarification on Giant’s official policy regarding exchanges for expired products and whether individual stores are allowed to enforce their own interpretations. I also hope this feedback is used to address the customer service issues at the Alabama Ave SE location.