Giant Food

Reviews

• YM

  yasmine moss

  Jan 5, 2026
  1.0
  I am submitting this complaint regarding an unacceptable experience at the Alabama Ave SE Giant. I came in to exchange a package of lamb chops that I had purchased which were expired. Although I did not have my receipt, the customer service associate scanned the item and confirmed that I had paid for it. Despite this verification, I was told that store policy would not allow an exchange because the purchase was not made at that specific location. The associate then called the manager, whose response was even more unprofessional. He approached the situation with a passive‑aggressive tone and stated, “Oh no, you didn’t even buy these here. You cannot exchange them without a receipt.” His demeanor made me feel unseen, unheard, and treated as if I was attempting to deceive the store, even though both he and the associate had already confirmed the item was purchased and not stolen. I want to be clear: I was not requesting a refund — only an exchange for the same item because the meat was expired. To better understand the policy, I called the Bowie, MD Giant afterward. The representative there was polite, professional, and stated that an exchange for expired meat would not have been an issue. This leaves me unsure whether policies differ by location or whether the Alabama Ave manager simply chose not to assist. I know the area well, and I understand that this store may deal with challenging situations. Perhaps the manager was having a bad day. But that does not excuse the lack of professionalism I experienced. No customer should be treated like a manipulator or a scammer — especially when the store’s own system confirmed the item was legitimately purchased. The environment at this location consistently feels unwelcoming. Customers are treated with suspicion, receipts are checked at the door, and the overall atmosphere is drastically different from other Giant stores. Considering I was only minutes away from this location, I should not have to travel 20+ minutes to another store just to complete a simple exchange. I am requesting clarification on Giant’s official policy regarding exchanges for expired products and whether individual stores are allowed to enforce their own interpretations. I also hope this feedback is used to address the customer service issues at the Alabama Ave SE location.
• DD

  Darnell Daniel

  Dec 9, 2025
  1.0
  I was just going for a morning walk I thought I'd stop into giants and browse around. Prior to that I had purchased merchandise sunny d and koolaide in a bottle at a. Different store. I was walking around browsing in giants sipping on my sunny delight (window shopping) sorta just buying myself time before a meeting. I noticed a guy looking at me like i was scum. I ignored him and went on about my way. On my way out the officer stopped me and questioned me. I told him I purchased the merchandise at a different location and didn't have the receipt it was a mom and pop shop. Besides that they could have scanned the UPC and find the two items in question was not their product. The officer let me past as I was walking to the parking lot they called after me. I turn and notice the guy whom looked at me like scum was standing with the police security and looking at me as if he was going to kill me. He was the store manager. I demanded for they check the cameras but they stood there ground and told me I was banned! Wow! Below is a picture of the merchandise purchases at the mom pop store. I thought the bottles were sooo cute. They don't even sell this product at GIANTS
• SH

  Sasha H

  Nov 6, 2025
  1.0
  I came in today 11/6 to pick up simple ingredients, celery & lemons. I did not need a full stalk of celery as it is just myself. I took 2 stalks & put it in a produce bag(like you can at most grocery stores) I also picked up Gatorade that’s on sale. I go to self checkout, and search up “celery” thinking it would be by the weight. Turns out it wasn’t. So the cashier comes over to edit the purchase, but made me extremely uncomfortable in the process. I was looked at and treated as if I were attempting to steal. I told her “I thought it would be weighed” because I don’t need $2 of celery. She took it back & stood near me/watched me make the rest of my purchase. I told her “I’ll just go grab the bag” & as I’m walking back to grab the bag, there’s literally employees staring me down over celery?. I understand the times we are in, but I came in here with a card, cash & my own shopping bag. I am also aware that our receipts get checked at the door as well which is understandable, I guess. However, If this location wasn’t near my home, you’d never catch me shopping here! The environment of it all sucks! No one greets you or even asks if you need assistance. But they WILL hawk you down. Next time, I’ll go the distance and shop elsewhere like Lidls up the street. Thank ya.
• KJ

  Karynthea Jones

  Nov 4, 2025
  5.0
  Always fun quick and easy going
• BC

  Brandon Chase

  Oct 17, 2025
  5.0
  Hey The Guy Name Donnell In The Seafood was Real respect great Customer service always Smiling 😁 And in A Great mood And Seems to fine what I'm looking for Even If I Didn See It my Self Wanted Let Y'all Know About y'all employees Thanks Have Great Day

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