Dunkin'

3.9
504 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Washington, DC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2420 New York Ave, NE, Washington, DC
20002, United States

Hours

Reviews

3.9
504 reviews
5 stars
251
4 stars
99
3 stars
63
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and communication.

Service Speed

Numerous reviews highlighted consistently slow service, with long wait times reported at both the counter and drive-thru.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning stale or improperly prepared items, particularly hash browns and breakfast sandwiches.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and fresh food on certain visits, indicating variability in service quality.
  • NW
    Nooh al weshah
    Dec 8, 2025
    2.0
    Bad service employee angery
  • FF
    forbe Forbes
    Dec 5, 2025
    1.0
    The ladies that work there are RUDE.After returning to correct an order, they laughed among themselves, speaking in a different language, and looking at me. No professionalism at all! How they remain there a mystery. Miss important detail like Almond Milk instead of Milk. Missing egg on a sausage egg and cheese. The location saves this place They would so so much better if they learned some customer service skills.
  • KC
    Kevin Christy
    Nov 21, 2025
    3.0
    Difficult communications
  • AG
    alejandro Guzman
    Nov 19, 2025
    1.0
    This dunkin has the worst waiting time 15-20 minutes is ridiculous and then if you place a mobile order they don't start making it until you arrive. The absolute worse.
  • NM
    Natalie M
    Nov 7, 2025
    1.0
    I ordered a cookie butter cold brew and I take a sip and bite on something hard - and it wasn’t the cookie crumbles that go on top of the cold foam. I look at the bottom of my cup and see all this random crap in there?! I called the store immediately and they said it’s cookie crumbles. I’ve attached a picture. Please let me know if I’m just delusional or if they used a cup full of trash for my coffee.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2420 New York Ave, NE, Washington, DC?

Dunkin' at 2420 New York Ave, NE is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers delivery services and curbside pickup is available.