Business Details
About
Mexican Restaurant
Chipotle Shops at Park Village is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
568 reviews
5 stars
198
4 stars
97
3 stars
78
2 stars
30
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff often displaying rude attitudes and a lack of professionalism.
Food Quality
Many customers reported issues with food quality, including undercooked ingredients, lack of flavor, and unsanitary conditions.
Management Issues
Several reviews pointed to mismanagement, including staff shortages, poor training, and failure to maintain inventory, leading to frequent shortages of menu items.
Cleanliness
Customers frequently noted that the restaurant was not clean, with reports of dirty counters and unsanitary food handling practices.
Inconsistent Experience
Feedback indicated a lack of consistency in service and food quality, with some customers having positive experiences while others faced significant issues.
- AAAbel Amanuel3 days ago1.0Every time I go there they are out of multiple menu items.
- AMAminah MohammedNov 4, 20251.0Im not sure who the opening manager is but this location is alway out of product by 8 om. I’ve been here 3 times before and they were out of several ingredients. The staff blames the am prep but I blame the managers. Set your pm team up for success! If nothing is made get it done!
- CHCartrice HaynesworthNov 3, 20251.0First let's start with no one wears name tags so you can't say who gave you the service. Two the young lady who was the service person had an attitude with no service with a smile the lady that was in front of me said hello no response from the server. I don't like no one fixing my food with an Attitude. And not only that you get half spoonful of ingredients. Management needs to be held accountable for this because as long as the management allows it than it's what you are going to get. The only pleasant thing out of the entire visit was the cashier and her partner in crime who had great costumer service and walking out the door. Sad that we get this type of service from our own people. Something has to change fast.
- OZOscar ZNov 2, 20251.0Horrible customer service. I walked in at 9:15pm and they close at 10pm. I greet everyone and since I’m not from this area and see everyone packing the food up I asked if they are still open and serving. I had to ask 3 times for a response. The lady packing the food heard me and even looked at me in the eye without responding. Her coworker sitting on a table replied yes we can still serve you food. I didn’t even bother since they showed no hospitality. I wouldn’t ever want to be served food with that type of attitude and work ethic
- SBShareffe BooneOct 14, 20255.0Fast with your food clean restaurant and dining area and staff was good.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Shops at Park Village offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at Shops at Park Village?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services for customer convenience.
Where is the Chipotle Mexican Grill at Shops at Park Village located?
It is located at 1571 Alabama Ave SE, District Of Columbia, Washington, DC 20032, USA.
How can I order food from Chipotle Mexican Grill online?
You can order online through the Chipotle app or via their website at https://order.chipotle.com/.
Does Chipotle Mexican Grill have a rewards program?
Yes, by signing up for Chipotle Rewards, you can earn exclusive offers and free food.
Is Chipotle Mexican Grill welcoming to LGBTQ customers?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers and fosters an inclusive environment.
Can I find other food options near Chipotle at Shops at Park Village?
Yes, nearby food options include Pizza Boli's (Italian restaurant) and IHOP (breakfast and brunch restaurant), providing a variety of dining choices.
What nearby services can be useful before or after visiting Chipotle at Shops at Park Village?
Nearby services include Andrews Federal Credit Union and Wells Fargo Bank for financial needs, Like That Barbershop and Perfect Nails for beauty services, and DC Public Library - Parklands-Turner for community resources.
How can nearby public transit or landmarks help me find Chipotle Mexican Grill at Shops at Park Village?
Nearby landmarks such as Manor Village Apartments and Parkland Manor Apartment can help orient you; the area also includes neighborhood libraries and schools like Turner Elementary School, making it easy to navigate.