Business Details
About
Mexican Restaurant
Chipotle Columbia Heights DC is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
677 reviews
5 stars
283
4 stars
142
3 stars
73
2 stars
42
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with instances of dismissive attitudes and unprofessional behavior from staff.
Food Quality
Numerous reviews highlighted issues with food quality, including small portion sizes, incorrect orders, and unsanitary conditions.
Cleanliness
Several customers noted that the restaurant was often dirty, with complaints about unclean tables and bathrooms.
Inconsistent Availability
Customers frequently mentioned that the location was often out of key ingredients, leading to disappointment and frustration.
Pricing Issues
There were complaints about additional charges for extra toppings and portion sizes, with many feeling that the value for money had declined.
- YMYesli MongeDec 19, 20251.0La comida muy rica pero tenían aúna chica en la línea con todo el pelo en su cara deberían recoger bien su cabello
- CAClaus ArpDec 18, 20251.0Told asking for more cheese is extra money after getting a serving that could be pinched between two fingers. Worker says “it’s Chipotle policy” Didn’t know it’s the policy not to give us what we’re paying for. Overindulging is one thing but trying to ration portions is another.
- NJNicky JacksonDec 14, 20251.0I had a very upsetting experience at this Chipotle location. A big Hispanic woman refused to provide hot salsa the way it is normally served. I asked for hot salsa on the side, freshly scooped, which is typically done in front of customers. She refused and insisted on giving me a pre-packaged container, and her tone and attitude were dismissive. I have my reasons (mental health related), which is one of the reasons I choose Chipotle—I need to see my food being prepared and packaged. Being denied this made me extremely uncomfortable. Besides, when you ask for hot on the side they always scoop it for you so I was not asking for anything different. I then spoke to the cashier, Reynaldo (Hispanic), who was signed in at the register. Instead of resolving the issue professionally, he argued with me and minimized my concern by repeatedly saying it was “the same thing.” After continued back-and-forth, he finally provided the salsa, but did so without gloves, which raised serious food safety concerns. This is not an isolated incident. I have consistently noticed that Black customers are treated differently than Hispanic customers at this location. The service felt dismissive and disrespectful. I strongly recommend management review the camera footage and address both customer service behavior and food handling practices. It occurred on 12/14/25 at 11:45 am
- HAHector Macias AvilesDec 8, 20254.0Buena comida. Un poco descuafs la limpieza del lugar
- CLCarlos LacayoNov 2, 20252.0Chipotle is nothing like before, the quality and the amount of food they used to serve are gone, and today when I ask for a little more rice, and I almost walk out because I was so frustrated, and they say I have to pay extra, so is ridiculous, I am not going back to Chipotle it’s not worth it….and got expensive too.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Columbia Heights DC offer?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Columbia Heights DC?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill in Columbia Heights DC offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
Is Chipotle Mexican Grill in Columbia Heights DC LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
How can I order food online from Chipotle Mexican Grill in Columbia Heights DC?
You can order online via their official website or through the Chipotle app available on the Apple App Store.
What sustainability principles guide the food served at Chipotle Mexican Grill?
Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms that use humane and sustainable practices without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Washington, DC?
It is located at 3113 14th St NW, Washington, DC 20010, USA, in the Columbia Heights area.
Which notable restaurants are near Chipotle Mexican Grill in Columbia Heights DC?
Nearby restaurants include The Heights (American cuisine), Tamashaa (Indian restaurant and bar), Panda Express (Asian fusion), Chick-fil-A, Pollo Campero, CAVA (Mediterranean), Pizza Hut Express, and &pizza.
What shopping centers or stores are close to Chipotle Mexican Grill at Columbia Heights?
Close by you can find the DC USA shopping center, Best Buy, Bed Bath & Beyond, Target, Staples, The Children's Place, and SNIPES sneaker store.
If I need printing or shipping services near Chipotle in Columbia Heights, where can I go?
You can visit FedEx Office Print & Ship Center or FEDEX Office, both offering printing, shipping, and courier services nearby.