Chipotle Mexican Grill

3.6
559 reviews
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About

Mexican Restaurant
Chipotle Catholic is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
625 Monroe St NE, Washington, DC
20017, United States

Hours

Reviews

3.6
559 reviews
5 stars
219
4 stars
130
3 stars
67
2 stars
29
1 star
114

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others reported issues like stale ingredients and food poisoning.

Customer Service

Customer service is frequently criticized for being rude, unprofessional, and slow, with many reports of staff being inattentive or dismissive.

Cleanliness

The restaurant's cleanliness is a recurring issue, with multiple customers noting dirty tables, unsanitary conditions, and flies in the food.

Order Accuracy

Numerous complaints about incorrect orders and overcharging, indicating a lack of attention to detail in order fulfillment.

Staffing Issues

Many reviews mention understaffing leading to slow service and poor customer experiences, particularly during busy hours.
  • NS
    Natasha ShaMone
    Oct 12, 2025
    5.0
    10/08/2025- Lunch time! I ordered a bowl: brown rice, black beans, grilled chicken, peppers, lettuce, corn, mild diced tomatoes, 🥑 guacamole on the side with chips, and a pressed apple Nantucket beverage! Yum! Great food experience!
  • BR
    Bessy RM
    Sep 3, 2025
    1.0
    Nasty place ever bru I found a fly in my bowl
  • GA
    Gisell Ayala
    Aug 19, 2025
    1.0
    customer service is so bad here. All they do is talk and play around to much. I will be contacting supervisor because this is so unacceptable
  • MW
    Michael Wade
    Aug 10, 2025
    5.0
    It's funny when you go to Chipotle. To be frank with you, a lot of times the meals are a hit or mess. You go to some places and the food's not cooked right. The portions are off. Everything is not ideal. The people behind the counter are not very friendly. But at this one, the very moment this way saw me walk through the door, Josue the manager, made me felt important like it was my first time walking into Chipotle. The food here was nothing short of phenomenal and truthfully, this should be one of their flagship locations on how to do things correctly. I’m beyond impressed. Thank you for the amazing meal
  • LM
    Luis Miranda
    Jul 21, 2025
    1.0
    😒I almost died today in the toilet , something is wrong with the guacamole or the rice , no good I’m good costumer

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill offer at the Catholic location?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the hours of operation for Chipotle Mexican Grill at 625 Monroe St NE?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.