Business Details
About
Mexican Restaurant
Chipotle Ballpark Square is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.8
780 reviews
5 stars
214
4 stars
109
3 stars
66
2 stars
69
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, with staff being rude, unprofessional, and dismissive towards customers.
Cleanliness
Many customers reported unsanitary conditions in the restaurant, including dirty tables, floors, and food preparation areas.
Food Quality
Several reviews mentioned issues with food quality, including cold, overcooked, or improperly prepared items, as well as frequent shortages of key ingredients.
Customer Experience
Customers expressed frustration over long wait times, incorrect orders, and a lack of responsiveness from management regarding complaints.
- MRMikaela RaymondDec 17, 20255.0I really like Taneya! I feel glad every time I go in and she's on shift ^_^
- JLJohn LeeDec 15, 20255.0I hadn't been to Chipotle in a very long time. I was at the Navy-Yard in DC and this was close by so I have it a try. I'm really glad I did! The portions were large and the food was delicious. I actually went back the next day too.
- LLLizDec 13, 20251.0Today was buy one burrito get an entree free from 4pm-close. I asked to get two burritos, along with 3 other customers. A lady told the entire store it was only buy one burrito get one bowl free. However, i looked up the terms and conditions, but she refused to listen to the Chipotle website and claimed that she was the manager with a smile. Half of the bowl pictured had no protein. I cannot make a complaint about this on the Chipotle app because they did not hand us a receipt. I wish i could have taken a picture of the floor and tables because they were filthy. Not to mention, the floor was extremely slippery and they didn’t have a sign for it. Major red flag. Would not recommend this location. Their steak was also very cold and hard.
- RSRyan SmithDec 9, 20251.0They have begun charging for bags....at a fast food "restaurant." There is no law requiring this, there is no requirement for them to do this, they have CHOSEN to begin charging for their paper bags with no notice of the change, no signage that they are charging for this other than the charge on your receipt, something that was not charged prior to this month, and no reason is given for this charge. This isn't a grocery store where you bring a bag due to expecting to carry items, this is a glorified McDonald's that has already stated they aren't doing well financially and now is nickel and dimeing customers without informing them.
- AAadhistacDec 2, 20251.0I visited this Chipotle branch and ordered a vegetarian bowl and tacos with queso. After picking up my order and returning to the hotel, I started eating and suddenly had an allergic reaction. Something clearly went wrong with my order. This reaction forced me to rush to urgent care, where I had to receive steroid shots and am now under medication. It’s disappointing because Chipotle is usually reputable, but this experience was definitely concerning.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Washington, DC?
Chipotle Mexican Grill is located at 1255 1st Street SE, Washington, DC, 20003, USA, in the Ballpark Square area.
What are the operating hours of Chipotle Mexican Grill at Ballpark Square?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill provide pickup and delivery services?
Yes, Chipotle at Ballpark Square offers both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill?
You can order online through the Chipotle website at https://order.chipotle.com/ or by using the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill participate in any rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What payment methods are accepted at Chipotle Mexican Grill?
Chipotle accepts credit cards and offers gift cards as a payment option.
Are there nearby gyms where I can work out before or after visiting Chipotle?
Nearby gyms include barre3, solidcore, solidcore (Pilates studio), and F45 Training, making it convenient to have a workout session before or after enjoying your meal at Chipotle.
What other dining options are available near Chipotle Mexican Grill at Ballpark Square?
Nearby restaurants include Rasa (Indian cuisine), The Greene Turtle (sports bar), Chopt Creative Salad Co., MrBeast Burger (burger restaurant), Roti Modern Mediterranean, Swizzler Crispy Chicken and Smash Burgers, Declaration (pizza), El Bebe (Mexican tacos and cocktails), and CIRCA at Navy Yard (American).
What nearby places of interest can I visit around Chipotle Mexican Grill in Ballpark Square?
You can explore accommodations such as Residence Inn Washington Capitol Hill Navy Yard and Hampton Inn & Suites, or check out local landmarks like First Residences and eNvy Condominium. For nightlife, nearby bars and clubs include STFU, Housebar, Takoda Navy Yard, and Top of the Yard Rooftop Bar and Bites.