Business Details
About
Mexican Restaurant
Chipotle Union Station is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.8
136 reviews
5 stars
57
4 stars2
3 stars
4
2 stars2
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, creating a negative atmosphere.
Food Quality
Food quality was inconsistent, with reports of undercooked ingredients and poor portion sizes.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, affecting overall dining experience.
Positive Experiences
Despite negative feedback, some customers praised specific staff members for excellent service and friendly interactions.
Location Issues
Customers found the store location confusing and reported issues with incorrect hours of operation.
- JTJudith Gamble TaylorNov 6, 20251.0Employees from a near by healthcare facility placed a catered order. When we arrived with a large cart to pick up the order, one of the associates by passed me and helped another person that came in after me. I said, excuse me, I'm here to pick up and order. After they gave me the order, we noticed we only had 10 napkins and the order was for over 20 people.I asked for more napkins and she was speaking in spanish with the napkins in her hand. She hesitatated to give is additional napkins? It is rude to speak another language in front of customers who do not speak the same language. She is not a good representation of this chipotle location. After we returned to our facility, we noticed the containers were not filled. This was also not a good representation of Chipotle..we arrived when they first opened at 11am and the food we recieved look like left overs.
- BBBrianNov 2, 20255.0what just happened .. incredible service
- SHSmith HinesAug 26, 20255.0It's always a pleasure to go to Chipotle. The place is clean, the atmosphere is pleasant, and the staff is super friendly and quick when preparing your order. The line moves fast, and I always leave satisfied. Excellent experience every time I go.
- JBJack BowdenAug 19, 20251.0A dude was seen washing his hands with the water from the soda fountain 🙄🤮
- AHAnjali HarpAug 15, 20251.0Went in for a quick lunch and left feeling intimidated and uncomfortable. The male staff member making my food was muttering under his breath, looked angry, and created such a tense atmosphere that even his coworkers seemed uneasy around him. What should have been a simple order turned into a very unnecessary disturbing interaction.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Union Station?
Chipotle Mexican Grill at Union Station is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Washington, DC?
It is located at 40 Massachusetts Ave NE, Union Station West Hall Entrance Upstairs, Washington, DC 20002.
Does Chipotle at Union Station offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at Union Station?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there any nearby transit options to reach Chipotle at Union Station?
Yes, Chipotle is located inside Union Station, close to Amtrak Silver Star 91, Virginia Railway Express-Union Station, and the Amtrak Acela Express station, making it easily accessible via train.
What nearby places can I visit before or after dining at Chipotle Union Station?
You can visit nearby spots such as Einstein Bros. Bagels for breakfast, Ladurée for desserts, or the Presidential Suite at Union Station, a historical landmark and event venue.
Are there other dining options near Chipotle at Union Station?
Yes, nearby dining options include Jamba smoothie and health food bar, Raising Cane's chicken restaurant, McDonald's, East Street Cafe, and Subway sandwich shop.
Can I use credit cards or gift cards at Chipotle Union Station?
Yes, Chipotle accepts credit cards and offers gift cards for purchase and use.
How does Chipotle Mexican Grill support sustainable and humane food practices?
Chipotle uses 53 real ingredients sourced from farms that follow humane and sustainable practices, with no artificial colors, flavors, or preservatives, supporting their Food with Integrity principles.