Business Details
About
Mexican Restaurant
Chipotle Union Station is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.8
141 reviews
5 stars
59
4 stars2
3 stars
4
2 stars
3
1 star
73
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked and poorly prepared items, as well as concerns about cleanliness and freshness.
Customer Service
Many reviews highlighted consistently poor customer service, with staff being described as rude, unprofessional, and inattentive to customers.
Atmosphere
Several customers noted a negative atmosphere, citing uncomfortable interactions with staff and a lack of welcoming behavior.
Portion Sizes
Multiple reviews mentioned dissatisfaction with portion sizes, claiming they were smaller than expected or inadequate for the price.
- RRRishiDec 21, 20251.0The food quality was not good. The tortilla had mold, which was very concerning. Portions were also smaller than regular
- M7Maicatman 7Dec 18, 20255.0Hola. Fuimos ayer 12/17/2025 , el servicio fue excelente, la cajera y la chica que prepara los alimentos fueron muy amables, la comida me gustó mucho, les recomiendo probar el chimichurri, es delicioso!
- MCMarvina CampbellDec 9, 20251.0They don’t bother to say hello when greeting costumers, give out a third of a spoon of guac, and won’t mix up the burrito contents when other locations do and they pretend that they don’t understand when they do.
- RMRita MajetteDec 4, 20252.0I got chipotle yesterday from Union Station. 12/3/25 When I got back to my job, I started eating it and the chicken was burnt and very dry. I tried to call to tell the manager but I could not get in touch with the restaurant, so that's when I decided to write this email. But that was the worst chipotle I ever had in my life, it was burnt where you could see the sear marks on the chicken and it was dry. I was disgusting as hell. I will never go there again.
- JTJudith Gamble TaylorNov 6, 20251.0Employees from a near by healthcare facility placed a catered order. When we arrived with a large cart to pick up the order, one of the associates by passed me and helped another person that came in after me. I said, excuse me, I'm here to pick up and order. After they gave me the order, we noticed we only had 10 napkins and the order was for over 20 people.I asked for more napkins and she was speaking in spanish with the napkins in her hand. She hesitatated to give is additional napkins? It is rude to speak another language in front of customers who do not speak the same language. She is not a good representation of this chipotle location. After we returned to our facility, we noticed the containers were not filled. This was also not a good representation of Chipotle..we arrived when they first opened at 11am and the food we recieved look like left overs.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Union Station?
Chipotle Mexican Grill at Union Station is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Washington, DC?
It is located at 40 Massachusetts Ave NE, Union Station West Hall Entrance Upstairs, Washington, DC 20002.
Does Chipotle at Union Station offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at Union Station?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle mobile app.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there any nearby transit options to reach Chipotle at Union Station?
Yes, Chipotle is located inside Union Station, close to Amtrak Silver Star 91, Virginia Railway Express-Union Station, and the Amtrak Acela Express station, making it easily accessible via train.
What nearby places can I visit before or after dining at Chipotle Union Station?
You can visit nearby spots such as Einstein Bros. Bagels for breakfast, Ladurée for desserts, or the Presidential Suite at Union Station, a historical landmark and event venue.
Are there other dining options near Chipotle at Union Station?
Yes, nearby dining options include Jamba smoothie and health food bar, Raising Cane's chicken restaurant, McDonald's, East Street Cafe, and Subway sandwich shop.
Can I use credit cards or gift cards at Chipotle Union Station?
Yes, Chipotle accepts credit cards and offers gift cards for purchase and use.
How does Chipotle Mexican Grill support sustainable and humane food practices?
Chipotle uses 53 real ingredients sourced from farms that follow humane and sustainable practices, with no artificial colors, flavors, or preservatives, supporting their Food with Integrity principles.