Chipotle GW is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative dining experience.
Food Quality
While many customers enjoyed the taste of the food, there were complaints about smaller portion sizes and missing ingredients.
Cleanliness
Several customers reported unsanitary conditions, including dirty tables and concerns about food safety.
Operational Issues
Customers experienced problems with order accuracy, long wait times, and difficulty reaching the restaurant by phone.
TT
Timothy Ta
Jan 5, 2026
2.0
Order a fointain drink and the place has no ice and the drink wasn't even cold.
BO
Brandi O'Connor
Jan 1, 2026
2.0
The food was specifically the meat, I paid $27 for a bowl with double meat & a drink. The meat was so dry and so over cooked it’s quite surprising it wasn’t actually dust. The service was great but that doesn’t compensate for the quality of food. Do better or plz of have the price reflect the food
AM
ADJJV MORII
Dec 26, 2025
1.0
I get the same thing every time,but the price always changes.very young and unexperience with customer service experience.
CK
Cesaret khalil
Dec 17, 2025
1.0
A very bad restaurant, and the woman standing at the register, the female employee, didn’t even look at our faces. She did exactly an act of racism. Even though the place was completely empty, we asked, “Will you take our order?” She said, “I have work in my hands.” But she didn’t have any work in her hands. A very bad place, I don’t recommend it to anyone. No one should go.
ZS
Zaman Seyfullayev
Dec 17, 2025
1.0
Sipariş alınmadı benden elimde işim var deyip beklettiler sadece
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 2000 Pennsylvania Ave NW serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Washington DC?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at this location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online from this location?
Yes, you can order online through their official order website or via the Chipotle app.
What is Chipotle Mexican Grill’s commitment to food quality?
Chipotle uses only 53 real ingredients, focusing on "Food with Integrity" by sourcing from humane and sustainable farms without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Washington, DC?
It is located at 2000 Pennsylvania Ave NW, inside The Shops at 2000 Penn, Washington, DC 20006.
Is Chipotle Mexican Grill inclusive and welcoming to all customers?
Yes, this location welcomes LGBTQ customers and accepts credit cards and gift cards, providing inclusivity and convenience.
Are there notable nearby places to visit when dining at Chipotle on Pennsylvania Ave NW?
Yes, nearby places include The Harbor Institute, a college campus; LibertyX Bitcoin ATM for financial needs; and PAUL Foggy Bottom, a bakery where you can enjoy treats before or after your meal.
How can nearby legal services such as William P Lightfoot assist visitors to Chipotle?
If you need legal advice or services nearby, William P Lightfoot offers legal assistance close to Chipotle, which could be convenient for combining errands.
What other dining options are available near Chipotle Mexican Grill at 2000 Pennsylvania Ave NW?
Nearby dining options include Bindaas, an Indian restaurant, Nim Ali, a Guatemalan and Latin American restaurant, and Andy's Pizza for a variety of tastes.