Business Details
About
Mexican Restaurant
Chipotle GW is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
514 reviews
5 stars
201
4 stars
97
3 stars
62
2 stars
33
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and dismissive behavior from staff, leading to a negative dining experience.
Food Quality
While some customers enjoyed the food, many reported issues with portion sizes and freshness, with complaints about missing ingredients and poor food handling.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and reports of pests.
Operational Issues
Customers experienced problems with order fulfillment, including incorrect orders and issues with the online ordering system.
Atmosphere
The overall atmosphere was described as chaotic and unwelcoming, with staff appearing overwhelmed and unfriendly.
- BBBrittany BNov 12, 20251.0No one answers the phone. Had an emergency situation and could not reach anyone.
- IAIsaac AdlerNov 6, 20254.0Great service!
- AAAG “MD Silver” AGOct 18, 20252.0They changed their stored times from 11pm to 10pm without changing their operation times on google or on the chipotle app. I ordered my food online, they completed the order according to the app, then when I arrived at 10:12pm. They would not let me get my food, because they said that they were "closed" When i contacted Chipotle customer service, they refused to give my money back. Unfortunately, this is the 6th time I have had ordering issues with store in the past, and I am tired of giving them the benefit of the doubt
- DSDietrich von StadtSep 22, 20251.0I don't know why I've come here as long as I have. Truly, truly awful service. When I think about my time in retail, I can't imagine speaking to customers the way we're frequently spoken to here. Every single worker at this location is constantly in a profoundly foul mood. 50/50 chance on whether or not they'll be out of really basic shit. Chipotle, as a whole beyond this location, just isn't as good as it used to be. I'm still spinning from how I was treated this afternoon. One day I'll learn to stop coming here. Unbelievable.
- LBLisa BoncheliSep 21, 20251.0The service at this location has been consistently disappointing. The staff move so quickly that you don’t even have a chance to ask for the ingredients you want, and both the workers and managers show a lack of basic customer service. They’re often rude, dismissive, and unwilling to work with you. This has been an ongoing issue for the past four years. I’ve held back from writing an email because I don’t want to hurt the business, but the truth is the service is unacceptable. They rarely give customers what they ask for, respond with attitude as if it’s not their job, and treat the food carelessly. On top of that, the store is not kept clean. At this point, I don’t understand why people continue to support this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 2000 Pennsylvania Ave NW serve?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Washington DC?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at this location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I order Chipotle food online from this location?
Yes, you can order online through their official order website or via the Chipotle app.
What is Chipotle Mexican Grill’s commitment to food quality?
Chipotle uses only 53 real ingredients, focusing on "Food with Integrity" by sourcing from humane and sustainable farms without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in Washington, DC?
It is located at 2000 Pennsylvania Ave NW, inside The Shops at 2000 Penn, Washington, DC 20006.
Is Chipotle Mexican Grill inclusive and welcoming to all customers?
Yes, this location welcomes LGBTQ customers and accepts credit cards and gift cards, providing inclusivity and convenience.
Are there notable nearby places to visit when dining at Chipotle on Pennsylvania Ave NW?
Yes, nearby places include The Harbor Institute, a college campus; LibertyX Bitcoin ATM for financial needs; and PAUL Foggy Bottom, a bakery where you can enjoy treats before or after your meal.
How can nearby legal services such as William P Lightfoot assist visitors to Chipotle?
If you need legal advice or services nearby, William P Lightfoot offers legal assistance close to Chipotle, which could be convenient for combining errands.
What other dining options are available near Chipotle Mexican Grill at 2000 Pennsylvania Ave NW?
Nearby dining options include Bindaas, an Indian restaurant, Nim Ali, a Guatemalan and Latin American restaurant, and Andy's Pizza for a variety of tastes.