Business Details
About
Mexican Restaurant
Chipotle 1001 Penn Ave NW is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.7
369 reviews
5 stars
157
4 stars
81
3 stars
45
2 stars
31
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and unkempt restrooms.
Customer Service
Customers frequently reported rude and unprofessional behavior from staff, with many expressing dissatisfaction with the service experience.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in portion sizes and flavor, with several mentioning that the food was sometimes cold or bland.
Bathroom Access
There were complaints about limited access to restrooms, with one being locked for employee use only, leading to long waits for customers.
- MKMamileti Lakshmi KanthDec 23, 20255.0Came at last minute, yet had great food
- RRRoyDec 20, 20253.0Personeel was gemeen, slecht te verstaan en totaal niet vriendelijk. De bowl die wij hadden samengesteld gesteld was lekker. De wrap van de burrito had weinig smaak en was taai helaas.
- OPOm PatelDec 5, 20255.0Amazing service they are so nice.
- CCCharity CNov 29, 20252.0Filthy and crowded, with food under each table. I had to ask to get our table cleaned and the employee seemed annoyed I asked. She wiped the food off the table onto the ground and didn't bother to sweep it up. There is one family bathroom for the whole restaurant to use--so there was a long line. Another bathroom with a code on it that was "only for employees to use."
- SASpencer AllgaierNov 28, 20251.0Awful experience here when the manager refused to give my wife the bathroom code after we had eaten, while she was holding our two little kids. In the manager's words it wasn't for little kids, but it turned out that it just didn't have a baby changing table. The only other bathroom that didn't need the code to unlock was occupied for a long time. Then when it was available, there was no toilet paper stocked. So our toddler had to wait 10 minutes for a bathroom with no toilet paper because the manager wouldn't give us three bathroom code. She continued to defend herself without apologizing while in the bathroom to restock the paper instead of giving any privacy until I had to repeatedly ask her to leave the bathroom. My family and I love chipotle, but we're definitely never coming back to this one when visiting DC. Go to Shake Shack next door instead!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at 1001 Penn Ave NW serve?
Chipotle Mexican Grill serves fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 1001 Pennsylvania Ave NW?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Where exactly is Chipotle Mexican Grill located in Washington DC?
It is located at 1001 Pennsylvania Ave NW, Washington, DC 20004, USA.
Does Chipotle offer online ordering or a mobile app for convenient orders?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
How does Chipotle ensure the quality and sourcing of its food ingredients?
Chipotle follows "Food with Integrity" principles, using only 53 real ingredients sourced from farms that adhere to humane and sustainable practices without artificial colors, flavors, or preservatives.
How can I contact the Chipotle Mexican Grill at 1001 Penn Ave NW for inquiries or feedback?
You can reach them by phone at +1 202-925-5791 or email DC.4166.1001PennAveN@chipotle.com.
Is there a nearby souvenir or gift shop I can visit before or after dining at Chipotle?
Yes, the Washington Welcome Center, a souvenir and flowers & gifts shop, is located nearby and can be a great stop when visiting the area.
Which nearby cafes or coffee shops are available if I want a drink near Chipotle Mexican Grill?
Compass Coffee, a coffee shop and restaurant, and Cosi, a cafe, are nearby spots where you can grab a coffee or snack close to Chipotle.
Are there entertainment options close to Chipotle Mexican Grill at 1001 Penn Ave NW?
Yes, Landmark's E Street Cinema is nearby for movie enthusiasts, and Old Town Trolley Tours offers sightseeing tours around the city.
Does Chipotle participate in any rewards program for customers?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.