Ben & Jerry’s

Reviews

• WG

  Will Gaynor

  5 days ago
  5.0
  Shantee customer service is top-notch. She was quick to greet, genuinely helpful, and clearly care about me as a customer. She took the time to listen to my order, and went above and beyond what I expected. It’s refreshing to see an employee stand behind its products and treat customers with kindness and respect. Great service that truly lives up to its reputation!
• LG

  latoya Ghameshlougy

  Jan 3, 2026
  5.0
  My husband and I tried the ultimate hot chocolate thanks to Daron at the D.C Wharf location and it was delicious. Daron was extremely helpful, patient, knowledgeable and has a welcoming personality. We will be sure to stop here again on our next night on the town.
• TC

  Tawanda Canty

  Dec 31, 2025
  5.0
  Daron did an outstanding job during our visit to Ben & Jerry’s on the Wharf in Washington, D.C. He greeted us right when we walked in and clearly explained the options, which made it much easier for my children to decide. He was patient, personable, and professional the entire time—even while my kids took a while to make their selections. His calm, positive attitude and willingness to engage showed real leadership and care for customers. He’s doing a great job and made our experience a great one. Stay awesome Daron!
• MW

  Marya Montez Wallace

  Dec 30, 2025
  5.0
  Amazingggg Service! She knew exactly what I wanted without me having to explain too much. She took both of my orders with grace and put a big smile on myself after having a tough day. Shout out to Shantee at the Wharf location fr! She deserves the world fr, she’s so sweet!🥰🥹
• MS

  Mr. Smith

  Dec 16, 2025
  1.0
  I visited the Ben & Jerry’s at 705 Wharf Street SW last night around 9:00 PM, and unfortunately it was one of the worst customer service experiences I’ve had in a very long time. The employee working at the time was extremely rude from the start. She snapped at the customer next to me, handing her a cup and saying, “This is so you don’t spill on my mopped floor, you’re making a mess.” While I understand wanting to keep the floor clean, the delivery was unnecessarily nasty and uncomfortable for everyone standing there. When it was my turn, she asked what I wanted while I was still looking, then grunted and walked away to the register where she immediately began scrolling on her phone. My friend and I stood at the register waiting, and she continued texting and scrolling as if we weren’t there. When my friend tried to order and asked what was in certain shakes, the employee had a clear attitude and didn’t seem to know what was in them — all while staying glued to her phone. When I finally ordered, I told her my flavors and she asked me three separate times which ones I wanted, without making eye contact once. I then asked for a chocolate waffle bowl and specified the chocolate-dipped bowl with sprinkles. She responded with, “You need to do better than that and be specific. They all have chocolate.” Because the music in the store was extremely loud and she refused to step away from the register or put her phone down, I walked over and physically pointed to the bowl I wanted — and even then, she still acted annoyed and couldn’t seem to understand which one I was referring to. Between the loud music, the constant phone use, the lack of attention, and the openly rude attitude, the entire experience was exhausting and uncomfortable. I would never want someone with this lack of basic manners or customer service representing my brand or company. Ben & Jerry’s is supposed to be a fun, welcoming experience — this was the exact opposite. Your employee doesn’t care about her job, let alone the people who are there paying for your products.

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