Chipotle Mexican Grill

Reviews

• JJ

  JB

  Apr 2, 2026
  1.0
  If you can please avoid this Chipotle all together, the staff is rude and lack basic customer service skills, the store is often dirty, and the quality of the food is extremely subpar. I don’t who is managing the property, but a total clear of the team is needed for this to the primary chipotle in Navy Yard.
• AJ

  Alejandro JiGo

  Apr 1, 2026
  3.0
  Establecimiento que si buscas buena relación calidad-precio es el lugar. Los baños muy sucios, la verdad y también las mesas. De la zona puede ser sin duda de los sitios más baratos que encuentres. Mientras estuvimos no dejó de entrar gente
• KC

  Kiesha Carr

  Mar 20, 2026
  1.0
  If you work at Chipotle's y'all customer service, put gloves on when you go out there touching them folks when you place enough folks out there put some gloves on.And don't be leaning over people food. When somebody making somebody food. Stop what y'all doing. I wasn't rude order my food so don't be rude with customer service. That part 🤏🏾🤏🏾
• CM

  Cherylyce Martin

  Mar 11, 2026
  1.0
  My experience at the Chipotle in Navy Yard was honestly one of the worst I’ve had. The food overall was actually very good, but the customer service was terrible. I ordered a kids quesadilla with brown rice and black beans and simply asked for a side of sour cream. I was told that sour cream does not come with the meal. I said that was fine and asked if I could just pay for it separately, but they told me it was against their policy. What made it frustrating is that the Chipotle I normally go to in Dakota Crossing has never had an issue giving me sour cream with my kids quesadilla. The staff at this location were very rude and dismissive. Because of that experience, I won’t be returning to this Chipotle. To each their own, but customer service definitely matters.
• SS

  S

  Feb 27, 2026
  1.0
  The worst experience ever! 4 workers all talking for 10mins in front of me instead of taking my order. I repeatedly asked them where do I place my order, they all glanced at me and continued talking. When tatiana finally asked me if im ready to order I responded are you ready to take my order as I have been waiting for 10mins in front of them being ignored. She rudely started telling me how I have an attitude and mouth talking about me in my face! I stopped her and said are you they customer or worker? You dont treat ANY customer this way. She decided to skip me when I asked for a manager she pointed at the manager and said shes on the phone. She then to tell me shes not going to take my order and takes her gloves off and leaves to the back leaving me and the rest of the line unattended. This is the most ghettos place with the worse customer service I have ever experienced! Trust me I will be contacting corporate about this location.

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