Dunkin'

4.2
649 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Windsor Locks, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
596 Elm St, Windsor Locks, CT
06096, United States

Hours

Reviews

4.2
649 reviews
5 stars
374
4 stars
140
3 stars
70
2 stars
19
1 star
46

What are people saying?

AI-generated from recent customer reviews

Food Quality

There are concerns about food quality, particularly with wraps and donuts, with reports of plastic in food and declining donut quality.

Service Consistency

Customer experiences with service vary significantly, with some praising friendly and efficient staff while others report poor service and order inaccuracies.

Pricing Issues

Customers find the prices to be high, especially for coffee and food items, leading to dissatisfaction among some patrons.

Cleanliness and Environment

The cleanliness of the location is generally appreciated, although some customers noted issues with the drive-thru and parking lot conditions.

Customer Experience

Overall, many customers express a positive experience with friendly staff and quick service, particularly during busy hours.
  • SM
    Scott Maroon
    Oct 29, 2025
    5.0
    Delicious breakfast wrap
  • JS
    Joao dos Santos
    Oct 25, 2025
    1.0
    This review is based on the quality control of a specific food item at Dunkin’ Donuts — not the staff or service at this location, which are always great. I recently purchased a chicken wrap from this Dunkin’ and, while I’ve enjoyed them before with no issues, this time I discovered a large piece of plastic in my wrap. Unfortunately, I also had smaller bits in my mouth before realizing it. I keep telling myself I didn’t swallow any of it — but who knows. I brought the remainder back to the store, and the team was very apologetic and immediately offered to make me another one. I declined, letting them know they might want to check that batch in case it came from a larger production issue. I suspect these wraps (and likely other items) aren’t prepared at this location, so this seems more like a quality control problem from the source rather than anything the local team could have prevented. I also heard that their may have been some quality inconsistency with the hash browns lately, so if that’s related, hopefully Dunkin’ corporate can look into it. Again, this review is not a reflection of the staff or service — they’re awesome and always friendly — but rather a heads-up about product safety and quality from wherever these items are produced.
  • BB
    Benjamin Brownell
    Oct 10, 2025
    5.0
    Ok so basically it goes like this...5 star! 5 star! 5 star!!!! Last you heard from me I was way out West locked in battle with a forest chimcken! But now I'm in NEW ENGLAND! I had gotten into town by way of plane earlier that morning. I walked on the side of the interstate to get to my hotel in the wee hours of the morn. So, dear reader as you may recall not much has been going my way lately. But I ain't crying about it because Doctor DAVE (does he know the Man I drive with?) is helping me. I'm poor in health...but I am RICH in friendship! And when I got into Dinkyes I was rich in COFFEE!! Connecticut is DOMKEY COUNTY! Very friendly crew and very friendly customers! I got coffee (brown material), sandwich (egg), and hashed browns! Then I walked 2 miles to the library and read about IRELAND! Then, my friend (remember how I said I was rich in em?) picked me up in his car. And we drove to a government office so he could get on the dole. Then we drove to go get us some tailored suits! Why? Because our OTHER FRIEND (see what I mean?) is getting married to the love of his life!!!! I loved coffee at Dunkies. Thank you!
  • DM
    Deirdre Martinez
    Aug 13, 2025
    1.0
    This is not for all shifts but the people that work today 08/13/2025 @ 11:50 Am are just lazy or incompetent I ask for a large hot black tea 4 cream 7 honey on the side and I got a large hot coffee two tea bags 4 creams and 7 honey on the side who every made this was messed up and was to lazy to switch it out this just makes me upset but my night shift people the are all amazing maybe they should do some training with morning shift and I am in a rush to work could not even turn around I am so disappointed
  • CM
    Colleen McHugh
    Aug 11, 2025
    5.0
    Had donuts and coffee with my family out in the patio. Traffic is a bit loud but I enjoyed it. The food was good too.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Windsor Locks, CT?

Dunkin' in Windsor Locks, CT is open 24 hours a day, 7 days a week, from 00:00 to 23:59.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' in Windsor Locks offers delivery services and curbside pickup is also available.