A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Feedback on customer service is mixed; while some employees are praised for their friendliness, others are criticized for being rude or disengaged.
Cleanliness
Many customers appreciate the cleanliness of the store, noting that it is well-maintained and organized.
Stock Availability
Several reviews mention issues with stock availability, with customers frequently finding shelves empty or items out of stock.
Pricing
Customers express concerns about high prices compared to competitors, with some feeling that the store caters to a wealthier clientele.
Deli Experience
The deli department receives negative feedback for poor service and product quality, with specific complaints about staff attitudes and order accuracy.
MM
MaryLu M
Dec 6, 2025
1.0
Please tell me why I had $28 in bottle return slips (I usually come early in the morning when the service desk is not open). Because I gather them over time. I went over the supposed $24 limit and the lady would not give me all of the $28 cash and gave me two of the bottle return slips back. The customer service and the look I got as I walked away was ridiculous. I will never go to this store again for anything. No other stop& shop does this..... I think management needs to take a look at the unprofessionalism at the customer service desk that I just received. Wow. $4. All the money I spend in stop& shop? Not spending anymore. And I see on one of the other reviews someone returned $154 worth of bottles on the same day and had no problem and is praising the store. They wouldn't give me $28 ๐๐๐๐๐.
PP
Paulina Perlwitz
Nov 16, 2025
5.0
I find that the workers here are nice and helpful and generally kind.
NH
Night Hawk
Oct 3, 2025
4.0
Good
ZG
Zak Ginzburg
Sep 30, 2025
1.0
The worst store ever. It doesnโt follow the posted schedule. On the internet and on their doors it says they open at 6AM. At 6:25 doors are locked.
HR
howard raabe
Sep 30, 2025
5.0
Totally different from the one in Bridgeport. Caters to the Southport and Westport crowd. Many selections unavailable at other stop and shops.