A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Feedback on customer service is mixed; while some employees are praised for their friendliness, others are criticized for being rude and unhelpful.
Cleanliness
The store is generally reported as clean and well-maintained, contributing positively to the shopping experience.
Product Availability
Customers frequently mention issues with stock levels, including being out of common items and poorly stocked shelves.
Pricing
Many reviews indicate that prices are perceived as high compared to competitors, leading some customers to prefer other grocery stores.
Deli Experience
The deli service has received negative feedback regarding staff attitude and order accuracy, impacting overall customer satisfaction.
OA
Onyx Abalone
Jan 31, 2026
5.0
Great variety and quality
CC
Chris Casement
Jan 21, 2026
5.0
I shop at this store frequently and am always grateful for everyone's professionalism, friendliness, knowledge, and work ethic.
MM
MaryLu M
Dec 6, 2025
1.0
Please tell me why I had $28 in bottle return slips (I usually come early in the morning when the service desk is not open). Because I gather them over time. I went over the supposed $24 limit and the lady would not give me all of the $28 cash and gave me two of the bottle return slips back. The customer service and the look I got as I walked away was ridiculous. I will never go to this store again for anything. No other stop& shop does this..... I think management needs to take a look at the unprofessionalism at the customer service desk that I just received. Wow. $4. All the money I spend in stop& shop? Not spending anymore. And I see on one of the other reviews someone returned $154 worth of bottles on the same day and had no problem and is praising the store. They wouldn't give me $28 πππππ.
PP
Paulina Perlwitz
Nov 16, 2025
5.0
I find that the workers here are nice and helpful and generally kind.
ZG
Zak Ginzburg
Sep 30, 2025
1.0
The worst store ever. It doesnβt follow the posted schedule. On the internet and on their doors it says they open at 6AM. At 6:25 doors are locked.
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