Customers frequently praised the freshness and flavor of the food, with many highlighting specific dishes like the spicy lamb meatballs and various bowls.
Customer Service
Service quality varied significantly; while some staff members received high praise for their friendliness and attentiveness, others were reported as rude or unhelpful.
Staff Recognition
Several customers specifically mentioned employees like Kamari and Shakira for their exceptional service, indicating a few standout team members.
Cleanliness
There were mixed reviews regarding cleanliness; some customers noted a clean environment, while others reported dirty conditions and sticky floors.
Order Accuracy
Multiple reviews indicated issues with order accuracy, including missing items and incorrect food being served.
YS
Yota Spirou
3 days ago
5.0
Westport cava is the best by far !
As I travel in many places and no one has such fresh food and great customer service!
Harold and sady do it right . Thank you
AL
Angelina Ledesma
Nov 17, 2025
5.0
Ian was extremely welcoming and made my experience great! He has great customer service and I was super impressed on how quick, efficient, and friendly he was!
BP
Brianna Pierre
Nov 10, 2025
5.0
Amazing food, wonderful staff!!! Sadie (the manager) is a bright light and so incredibly helpful. The restaurant is clean and tidy, with a few seats for an intimate, cozy feel. Any time I’m in the area, I will stop by.
SM
Sharon Morales
Nov 8, 2025
5.0
Absolutely love the food but what brings me here the most is the crew gabe , sady & the one with glasses apologizes I forgot but so find feels like family no complains from me , keep doing great !
IP
Ilana Peskin
Oct 25, 2025
3.0
I’ve been to several Cava locations. The food is always good. The service at this one was not great. The customer in front of us was taking a long time to decide what she wanted and there was only one employee working the assembly line. At least 4 employees walked past us without helping move the line along, and it didn’t look like they were working on another task. I use the Cava app and I was excited to redeem my free pita chips. At the register I scanned my code in the app and I asked the cashier if the pita chips had been taking off transaction and she said “no, that was for cinnamon pita chips.” I guess I had accidentally hit “redeem” on the cinnamon pita chips and the app wouldn’t let me change it. We had already paid for the regular pita chips (what we wanted) so I asked for the cinnamon pita chips. She said “you have to pay for them.” We literally had just been over that I had redeemed the free cinnamon pita chips? I don’t really get what the misunderstanding was and I didn’t appreciate the implication that I expected something without paying for it.