McDonald's

3.5
1154 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
22 Albany Tpke, West Simsbury, CT
06092, United States

Hours

Reviews

3.5
1,154 reviews
5 stars
448
4 stars
230
3 stars
188
2 stars
77
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Performance

While some employees received praise for their friendliness and helpfulness, others were described as rude and chaotic.

Cleanliness

The restaurant's cleanliness was noted positively by some, but others reported filthy tables and unsanitary conditions.

Food Quality

Food quality was inconsistent, with complaints about cold items, incorrect orders, and food safety concerns.

Pricing Concerns

Many customers felt that prices were higher than at other locations, making it less appealing for regular visits.
  • NE
    norah e
    Oct 26, 2025
    1.0
    NO MORE MONOPOLY CUPS less than 2 weeks after it started! "We don't have Monopoly cups and we won't be getting any more"
  • MC
    Mathew Christman
    Oct 22, 2025
    1.0
    There was a woman begging for money not outside but inside of the resturaunt.
  • AL
    Alexander Landon
    Oct 9, 2025
    3.0
    This new process of table side service is completely unnecessary. The woman doing it smothers you with asking about extra sauces and condiments. It's McDonald's. Settle down. I order "to go" just to avoid getting barricaded with questions when I'm just trying to eat
  • PL
    Pete lelas
    Oct 5, 2025
    5.0
    Thise McDonald's is worth the trip for your big Mac attack. You will pull in to the entrance and see there logo clock and the grand columns on the exterior of the building. The inside is super clear with a on the ball team of employees 👏
  • AP
    Anthony Pepin
    Oct 3, 2025
    3.0
    McDonald's want customers to order off kiosks but can't seem to put receipt paper or know how to print on at a register. It becoming a pandemic of laziness.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 22 Albany Tpke in West Simsbury, CT?

Delivery is available from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.