Stop & Shop

4.1
1596 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
460 Elm Street, West Haven, CT
06516, United States

Hours

Reviews

4.1
1,596 reviews
5 stars
824
4 stars
409
3 stars
206
2 stars
71
1 star
86

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Some customers reported issues with cleanliness, including mold and mildew, while others praised the store for being clean and well-organized.

Customer Service

Feedback on customer service was mixed; some customers experienced rude staff and poor management, while others highlighted friendly and helpful employees.

Pricing

Many customers expressed concerns about high prices and misleading pricing, although some noted good deals and digital coupon savings.

Product Quality

There were complaints about the quality of produce and expired items, contrasting with positive remarks about fresh fruits and a good selection.
  • AG
    Alexis Goodhue
    Jan 4, 2026
    2.0
    Disgusting amount of mold and mildew and the smell of urine. I’ve stopped buying meat and produce here and only pop in here and there for quick, prepackaged things. These ceilings pictures are just what I was able to take tonight when I ran in quick, but I’ve mold and mildew on the walls, on the produce stands, on the vents… it’s alarming and disgusting. I mentioned it to the person at the service counter and they just kind of dismissed me. I understand it’s not their personal issue but this poses a potential health risk.
  • TA
    Trinity Adrian
    Nov 28, 2025
    5.0
    Amazing store
  • JJ
    John
    Nov 12, 2025
    4.0
    Grocery store where I'm at .
  • DB
    Dee Dee Bee
    Nov 10, 2025
    5.0
    Always stocked. Fresh fruit and meats. Great flowers. Prices are good. Staff are visible but I have never needed assistance. Checkout is fast. I always use self checkout which is faster. Just please link the devices so that I can place my card in the card reader and not have to press "debit card" on the actual transaction screen
  • JS
    Jane Sloot
    Oct 26, 2025
    1.0
    The pharmacy is the worse. The staff is rude. The lines are out the door. And when you call they act like teenagers that are entitled not a professional staff . They make a mistake and than blame the customer. They are dealing with people's health you would think they would try to get it correct . GUESS NOT.

Frequently Asked Questions About Stop & Shop

What are the store hours for Stop & Shop in West Haven?

Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery service for customer convenience.