Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
4.1
1,596 reviews
5 stars
824
4 stars
409
3 stars
206
2 stars
71
1 star
86
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Some customers reported issues with cleanliness, including mold and mildew, while others praised the store for being clean and well-organized.
Customer Service
Feedback on customer service was mixed; some customers experienced rude staff and poor management, while others highlighted friendly and helpful employees.
Pricing
Many customers expressed concerns about high prices and misleading pricing, although some noted good deals and digital coupon savings.
Product Quality
There were complaints about the quality of produce and expired items, contrasting with positive remarks about fresh fruits and a good selection.
- AGAlexis GoodhueJan 4, 20262.0Disgusting amount of mold and mildew and the smell of urine. I’ve stopped buying meat and produce here and only pop in here and there for quick, prepackaged things. These ceilings pictures are just what I was able to take tonight when I ran in quick, but I’ve mold and mildew on the walls, on the produce stands, on the vents… it’s alarming and disgusting. I mentioned it to the person at the service counter and they just kind of dismissed me. I understand it’s not their personal issue but this poses a potential health risk.
- TATrinity AdrianNov 28, 20255.0Amazing store
- JJJohnNov 12, 20254.0Grocery store where I'm at .
- DBDee Dee BeeNov 10, 20255.0Always stocked. Fresh fruit and meats. Great flowers. Prices are good. Staff are visible but I have never needed assistance. Checkout is fast. I always use self checkout which is faster. Just please link the devices so that I can place my card in the card reader and not have to press "debit card" on the actual transaction screen
- JSJane SlootOct 26, 20251.0The pharmacy is the worse. The staff is rude. The lines are out the door. And when you call they act like teenagers that are entitled not a professional staff . They make a mistake and than blame the customer. They are dealing with people's health you would think they would try to get it correct . GUESS NOT.
Frequently Asked Questions About Stop & Shop
What are the store hours for Stop & Shop in West Haven?
Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery service for customer convenience.
Where is Stop & Shop located in West Haven?
Stop & Shop is located at 460 Elm Street, West Haven, CT 06516, USA.
Can I shop at Stop & Shop online?
Yes, customers can shop online for delivery or pickup at Stop & Shop.
What loyalty program does Stop & Shop offer?
Stop & Shop offers the GO Rewards loyalty program which provides personalized offers and allows customers to earn points redeemable for gas or groceries.
What social responsibility initiatives does Stop & Shop support?
Stop & Shop is committed to fighting hunger through programs like the Stop & Shop School Food Pantry Program to ensure no student goes to school hungry.
Are there any nearby banks where I can handle financial services after shopping at Stop & Shop?
Yes, both Peoples United Bank and M&T Bank are located near Stop & Shop, making it convenient to manage your banking needs before or after grocery shopping.
Is there a coffee shop close to Stop & Shop for a quick refreshment?
Yes, Starbucks is nearby where you can enjoy coffee or smoothies before or after your shopping trip at Stop & Shop.
Where can I rent movies or games near Stop & Shop?
Redbox rental kiosks are located near Stop & Shop, providing convenient access to video and video game rentals.
What other services are available at Stop & Shop?
Stop & Shop offers various services including People's United Bank, Peapod grocery delivery, Western Union money transfer, Coinstar and Coinstar Exchange kiosks, Starbucks, UPromise, and Order It! for online ordering.