A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Numerous reviews highlighted issues with rude and unprofessional staff, particularly management, leading to negative shopping experiences.
Cleanliness
Several customers reported unsanitary conditions, including mold and mildew, which raised health concerns.
Product Quality
Feedback indicated dissatisfaction with the quality of produce and other perishable items, with some customers noting expired products.
Pricing
Many customers found prices to be high and felt that the store was becoming increasingly overpriced.
Positive Aspects
Despite the negative feedback, some customers praised the store for its friendly staff, good selection, and cleanliness.
JM
Joe Mama
Feb 26, 2026
5.0
I’ve gone to this store for about 7 years now, it always very clean and the employees are very nice, especially marty the robot 🥹
EK
erich klasen
Feb 22, 2026
5.0
Store is clean friendly staff
BP
Bill Palladino
Feb 16, 2026
1.0
Just drove to this location purposely to play some lottery and get some scratch tickets. 5:20 in the early evening and signs say “closed”. I looked at one of the employees who was close by and asked if they were closed already and she said “no, she’s on her break, she’ll be back in about 20 minutes “…I was a restaurant and retail manager for 40 years and have never ever heard of closing the customer service area because of someone taking their break. No manager working who could cover the employees??? Would you also shut down the deli, the seafood dept etc for someone to take a break. This particular location has never really been managed well but this is a first and I find it ridiculous and unnecessary.
JA
Ju Aviles
Jan 31, 2026
1.0
Looks like a third grade student’s handwriting very disappointed if you can’t be aesthetic and make something nice for someone’s birthday, you shouldn’t be working in the bakery. I also asked them if they could put flowers on it. They refused. He could barely even write on the cake Nicely.
JA
Joann Accioly
Jan 23, 2026
1.0
One of the worst experiences I have ever had at this stop and shop and I have been going there for about 20 years. When I went up to self check up I accidentally grabbed a bag of yellow potatoes instead of the white potatoes that are free when you buy the beef so I went up to customer service and explained it and said I will grab the right potatoes she said ok. I came back and the very rude front end manger with black hair told me I was wrong and she was going to look. The flyer clearly states 1, 5lb bag of white potatoes there is a comma and also when you click in to see the qualifying item it shows a 5 lb bag of white potatoes that even included the price. She said we will never give out free bag of potatoes. The rude manager tried to hand me 2 loose potatoes that were not even white potatoes and said we do not give away 5 lb bags of potatoes. I again showed her where it said the qualifying bag of potatoes and she said she does not have time for this nonsense she is too busy because in her words we are getting a foot of snow and then she said whatever and told the customer service lady to give me the bag of potatoes. She is so obnoxious and rude also lacks customer service skills. Never in my life has someone from stop and shop been just disrespectful and made me waste so much time arguing with her
What are the store hours for Stop & Shop in West Haven?
Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery service for customer convenience.
Where is Stop & Shop located in West Haven?
Stop & Shop is located at 460 Elm Street, West Haven, CT 06516, USA.
Can I shop at Stop & Shop online?
Yes, customers can shop online for delivery or pickup at Stop & Shop.
What loyalty program does Stop & Shop offer?
Stop & Shop offers the GO Rewards loyalty program which provides personalized offers and allows customers to earn points redeemable for gas or groceries.
What social responsibility initiatives does Stop & Shop support?
Stop & Shop is committed to fighting hunger through programs like the Stop & Shop School Food Pantry Program to ensure no student goes to school hungry.
Are there any nearby banks where I can handle financial services after shopping at Stop & Shop?
Yes, both Peoples United Bank and M&T Bank are located near Stop & Shop, making it convenient to manage your banking needs before or after grocery shopping.
Is there a coffee shop close to Stop & Shop for a quick refreshment?
Yes, Starbucks is nearby where you can enjoy coffee or smoothies before or after your shopping trip at Stop & Shop.
Where can I rent movies or games near Stop & Shop?
Redbox rental kiosks are located near Stop & Shop, providing convenient access to video and video game rentals.
What other services are available at Stop & Shop?
Stop & Shop offers various services including People's United Bank, Peapod grocery delivery, Western Union money transfer, Coinstar and Coinstar Exchange kiosks, Starbucks, UPromise, and Order It! for online ordering.
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