Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,047 reviews
5 stars
447
4 stars
205
3 stars
161
2 stars
74
1 star
160
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, language barriers, and mistakes with orders.
Food Quality
While some customers praised the food as hot and fresh, others reported receiving incorrect or poorly prepared items.
Cleanliness
Many customers noted unsanitary conditions, including dirty tables and bathrooms, which detracted from their dining experience.
Efficiency
Some customers appreciated the speed of service, but others experienced long waits and issues with mobile orders.
Management Issues
Several reviews mentioned unprofessional behavior from management, including rudeness and lack of support for staff.
- LLLatriceNov 16, 20255.0Clean atmosphere
- ASAhilany SolanoNov 4, 20251.0The manager is very rude.
- LBLisa BelkoNov 3, 20255.0Very clean and fast, friendly service. This is for the Saw Mill Rd, West Haven store.
- EREbonie RuffinOct 12, 20251.0Years ago was good now horrible workers can’t even speak English . The manager is rude if she’s the actual manager . Very poor customer service the workers are horrible. Very disappointing just go to the McDonald’s on post road or elsewhere. This location needs training. And people who speak English
- ACAmelia CarmichaelOct 1, 20251.0Poor customer service They don’t listen when taking orders. They always forget something every single time I visit and when you ask them to correct the problem they get an attitude. I am not a racist but for crying out loud can we get crew members that speak and understand English clearly?! I know the language barrier is part of the reason they keep messing up people order. McDonald’s is slowing loosing its appeal with places like Raising Canes and Chic Fila maintaining good quality food attached to good quality customer service. The customer is not always right but if you want me to keep spending my money in your establishment you have to be able to meet me half way. After a long day at work and navigating through traffic the last thing I need is for my meal to be messed up!! They took the order for the Big Mac meal then did not include it then told me to go back around to re order it!? Half my order got cold waiting for them to fix the problem!! The manager was extremely mood talking about “give me my money” after they did not include part of my order! I demanded a refund because I no longer wanted food from this establishment and will Never come back to this location again! After multiple times of pulling off and finding all of my order not in the bag after paying I do not recommend coming to this location Or at least don’t be in a rush at a fast food restaurant cuz you have to do their job for them and check for accuracy before pulling off Lastly the frappes are coming out watered down!!
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 513 Sawmill Road, West Haven?
Delivery is available Monday to Wednesday and Sunday from 6:00 AM to 1:00 AM, and Thursday to Saturday from 6:00 AM to 5:59 AM.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open Monday to Thursday and Sunday from 6:00 AM to 1:00 AM, and Friday to Saturday 24 hours.
What are the regular in-store hours for McDonald's at this address?
The restaurant is open Monday to Thursday and Sunday from 6:00 AM to 11:00 PM, and Friday to Saturday 24 hours.
Which payment methods are accepted at McDonald's on Sawmill Road?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer delivery and pickup options?
Yes, they provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's from my phone conveniently?
You can use the McDonald's app available on the Apple App Store and Google Play Store, or order online via their delivery URL.
What is the address and contact phone number for this McDonald's?
It's located at 513 Sawmill Road, West Haven, CT 06516. The main phone number is +1 203-891-6244.
Are there any fast food restaurants near McDonald's at 513 Sawmill Road?
Yes, nearby fast food options include Chick-fil-A, Subway, and Dunkin'. You might visit these places for variety or while traveling in the area.
Is there a gas station near this McDonald's to fuel up your vehicle?
Yes, Shell and Sam’s Gas & Convenience are nearby, convenient for fueling up before or after your meal.
What other amenities or services are located near McDonald's at this location that might be useful?
Nearby services include Western Union for money transfers, Firestone Complete Auto Care for vehicle maintenance, and Hampton Inn & Suites for accommodation if you're visiting the area.