Dunkin'

3.6
300 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Haven, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
200 Captain Thomas Blvd, West Haven, CT
06516, United States

Hours

Reviews

3.6
300 reviews
5 stars
128
4 stars
65
3 stars
28
2 stars
17
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many customers reported frequent issues with incorrect orders, contributing to dissatisfaction.

Service Speed

A significant number of reviews mentioned slow service, particularly in the drive-thru, causing frustration among patrons.

Mixed Quality

While some customers enjoyed the coffee and food, others complained about inconsistency in quality and freshness.
  • JD
    James Dolen
    Dec 12, 2025
    4.0
    Good experiences overall
  • SL
    Snoopy Lily
    Nov 30, 2025
    1.0
    How rude. The past three times I come to this place to get my macchiato they forget to give me my Stevia, this time I told the girl take an order please don’t forget my Stevia she said I don’t make the coffee sir. Basically she said it’s not my problem. Well you know what? You can keep your coffee because I left your drive-through line now you can drink your coffee without the Stevia. How rude? These people don’t give a crap whether you get a good drink from this place or not, obviously no one cares so I will never ever ever come back to this nasty store
  • CJ
    C Jeanne
    Nov 4, 2025
    4.0
    This is one of my go to Dunkin's. There are good Dunkins and Bad Dunkins. This is a Good One.
  • JB
    John Baker
    Sep 6, 2025
    1.0
    This is the worst dd around and the people that say it’s good keep going there they need to shut that place down I personally will never give them another penny of my money
  • RM
    Razan Mhessin
    Aug 29, 2025
    1.0
    I had a terrible experience at this Dunkin’ Donuts. We arrived at 8:25 PM, well before closing at 9:00, and the employee made it very clear he didn’t want to serve us. He acted annoyed from the start and, after reluctantly taking our order, he didn’t even give us all of it. When we asked about the missing items, he rudely insisted we already took them—even though we were standing there empty-handed. Instead of fixing the issue, he told us to “leave” and even threatened, “don’t make me come out.” This was completely unprofessional and unacceptable behavior. If the store is advertised as open until 9:00, customers should be treated with respect up until closing time. Very disappointing experience and I will not be returning to this location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Haven, CT?

Dunkin' in West Haven, CT is open daily from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers delivery and curbside pickup services.